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For Companies At a Glance
- Tasks: Lead a customer service team and drive operational excellence in a fast-paced environment.
- Company: A dynamic tech-enabled company based in Greater London.
- Benefits: Competitive salary, growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences and improving processes.
- Qualifications: Strong emotional intelligence and a passion for operational improvement.
- Other info: Exciting opportunity with an upcoming office move and career development.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing tech-enabled company in Greater London seeks an Operations Manager to lead their customer service team and drive operational excellence. This role involves coaching, developing team members, and managing relationships to ensure outstanding customer experiences.
You will be responsible for creating operational playbooks, tackling root cause issues, and overseeing office operations, including an upcoming office move. The ideal candidate will have strong emotional intelligence and a passion for improving processes.
Operations Lead - People, Process & Growth (FTC) employer: amicable
Contact Detail:
amicable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead - People, Process & Growth (FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your emotional intelligence during interviews. Share examples of how you've successfully coached team members or resolved conflicts. This will highlight your fit for the Operations Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Lead - People, Process & Growth (FTC)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for improving processes shine through. We want to see how your passion aligns with our mission to drive operational excellence.
Tailor Your Experience: Make sure to highlight your relevant experience in coaching and developing team members. We love seeing how you've tackled challenges in the past, so don’t hold back on those examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for someone who can create operational playbooks!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at amicable
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Coaching Skills
As an Operations Lead, you'll be expected to coach and develop your team. Prepare examples from your past experiences where you've successfully mentored others or improved team performance. Highlighting these skills will demonstrate your capability to lead and inspire.
✨Prepare for Process Improvement Questions
Expect questions about how you've tackled operational challenges in the past. Think of specific instances where you've identified root causes and implemented solutions. Be ready to discuss the impact of your actions on customer experience and team efficiency.
✨Emphasise Emotional Intelligence
Strong emotional intelligence is key for this role. Be prepared to discuss how you've handled difficult situations with empathy and understanding. Share stories that illustrate your ability to connect with team members and manage relationships effectively.
