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- Tasks: Lead customer service and operations to enhance team performance and customer satisfaction.
- Company: Compassionate company in Greater London focused on outstanding customer experiences.
- Benefits: Health insurance, pension scheme, and flexible working options.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Proven leadership experience in a scale-up environment and strong emotional intelligence.
- Other info: Office-based four days a week with one day remote work.
The predicted salary is between 42000 - 60000 £ per year.
A compassionate company in Greater London seeks an Operations Manager to oversee customer service and operations. The role requires a proven leader with experience in a scale-up environment, responsible for ensuring operational execution and team development. Ideal candidates will be hands-on, emotionally intelligent, and deeply committed to delivering outstanding customer experiences. This position is based in the office four days a week, with one day working from home. Competitive perks include health insurance, a pension scheme, and more.
Operations Manager - People & Process Leader (12-month FTC) in London employer: amicable
Contact Detail:
amicable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - People & Process Leader (12-month FTC) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want you to show how your hands-on leadership style aligns with their mission of delivering outstanding customer experiences. Be ready to share examples from your past!
✨Tip Number 3
Practice your emotional intelligence skills! Think about how you can demonstrate your ability to connect with team members and customers alike. We believe that showcasing this during interviews can really set you apart as a compassionate leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are committed to making a difference in operations and customer service.
We think you need these skills to ace Operations Manager - People & Process Leader (12-month FTC) in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams and driven operational excellence in a scale-up environment.
Be Emotionally Intelligent: Don’t forget to showcase your emotional intelligence! Share examples of how you've handled customer interactions or team dynamics with empathy and understanding. This is key for us at StudySmarter.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description and relate your experiences directly to the responsibilities mentioned. We love seeing candidates who take the time to connect their skills to our needs.
Apply Through Our Website: Finally, remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at amicable
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent achievements. Understanding their approach to customer service and operations will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Style
As a potential Operations Manager, it’s crucial to demonstrate your leadership skills. Prepare examples of how you've successfully led teams in a scale-up environment, focusing on your hands-on approach and emotional intelligence.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your commitment to outstanding customer experiences.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, operational challenges they face, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
