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For Companies At a Glance
- Tasks: Lead a customer service team and drive operational excellence in a fast-paced environment.
- Company: A dynamic tech-enabled company based in Greater London.
- Benefits: Competitive salary, growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences and improving processes.
- Qualifications: Strong emotional intelligence and a passion for team development.
- Other info: Exciting opportunity with an upcoming office move and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing tech-enabled company in Greater London seeks an Operations Manager to lead their customer service team and drive operational excellence. This role involves coaching, developing team members, and managing relationships to ensure outstanding customer experiences.
You will be responsible for creating operational playbooks, tackling root cause issues, and overseeing office operations, including an upcoming office move.
The ideal candidate will have strong emotional intelligence and a passion for improving processes.
Operations Lead - People, Process & Growth (FTC) in London employer: amicable
Contact Detail:
amicable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead - People, Process & Growth (FTC) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Lead role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and operational excellence. We suggest role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your emotional intelligence during interviews. We want to see how you handle team dynamics and customer interactions. Share real-life examples of how you've coached team members or resolved conflicts to demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our fast-growing team.
We think you need these skills to ace Operations Lead - People, Process & Growth (FTC) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for improving processes shine through. We want to see how your passion aligns with our mission to drive operational excellence.
Highlight Your Experience: Make sure to showcase any relevant experience you have in coaching and developing team members. We love to see examples of how you've managed relationships to enhance customer experiences.
Be Specific About Your Skills: Use specific examples to demonstrate your emotional intelligence and problem-solving skills. We’re looking for candidates who can tackle root cause issues effectively, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at amicable
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Coaching Skills
As an Operations Lead, you'll be expected to coach and develop team members. Prepare examples from your past experiences where you've successfully mentored others or improved team performance. Highlighting these skills will demonstrate your capability to lead and inspire.
✨Prepare for Process Improvement Questions
Expect questions about how you would tackle operational challenges and improve processes. Think of specific instances where you've identified root causes and implemented solutions. Be ready to discuss your thought process and the impact of your actions.
✨Emphasise Emotional Intelligence
Strong emotional intelligence is key for this role. Be prepared to discuss how you handle difficult situations, manage relationships, and support your team. Share stories that illustrate your ability to empathise and connect with others, as this will resonate well with the interviewers.
