At a Glance
- Tasks: Support users with our co-parenting app and subscription service while troubleshooting issues.
- Company: Join a mission-driven company focused on kindness and clarity in relationship support.
- Benefits: Enjoy private health insurance, life assurance, and a cycle-to-work scheme.
- Other info: Be part of a growing community and contribute to innovative product development.
- Why this job: Make a real impact by helping people navigate relationship changes with empathy and support.
- Qualifications: Customer service experience and a proactive, curious mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
Our mission is to help people navigate relationship change with kindness, clarity and practical support. From moving in together to getting married, separating, co‐parenting or blending families, amicable helps thousands of couples have better conversations and make clearer decisions. Our digital, human approach combines technology with expert support to make things simpler, fairer and more accessible. We help people focus on what matters most, while reducing the cost and stress of navigating relationship change. amicable is growing quickly as demand increases and the way people approach relationships continues to evolve.
Our values bring our purpose to life and make what we do and how we do it unique: we are Kind to everyone we encounter, we embrace Trust & Professionalism, with a quest for Customer Focus that drives us to be more Pioneering.
As we enter our next phase of growth, we are looking for a Customer Support Executive to help take two recently launched products to the next level: amicable space, our subscription service for navigating relationships and separation, and a co‐parenting app, built to simplify parenting after separation. In this role you will support users across our products while also contributing to operations behind the scenes, playing an important role in how customers experience amicable day‐to‐day. This is a hands‐on role for someone who enjoys solving problems, learning quickly and helping customers.
You will troubleshoot issues confidently, provide quick solutions, and work closely with our product and tech teams to address more complex challenges. You will also help bring our weekly webinars to life by coordinating sessions and ensuring they run smoothly. Beyond direct customer support, you will contribute to building and nurturing our growing community, encouraging positive engagement, and helping create a safe, welcoming space for all users. You will get hands‐on with new features, test updates, and share insights that help shape the future of our services. This role is ideal for someone with customer service experience or for anyone looking to develop their skills in this area.
Responsibilities and Qualifications- Provide empathetic and swift support to everyday queries of amicable customers using our co‐parenting app and amicable space.
- Troubleshoot customer issues to provide quick workarounds or escalations to the product and tech teams when required.
- Assist with the coordination and running of weekly webinars.
- Help build, support, and moderate our community.
- Assist with product testing and feedback loops to the team to continue to grow and improve the products.
- Previous experience in customer support, operations, or a similar role.
- Clear and concise written and verbal communication skills and a customer‐first mindset.
- Ability to learn new tools and platforms quickly.
- Organized, reliable, and detail‐oriented.
- Proactive and willing to take ownership of tasks.
- Curious mindset, likes to understand how and why things work.
- Experience suggesting improvements and thinking outside the box.
- Experience working in a fast‐paced, growing environment would be desirable.
Joining a mission‐driven, high‐growth company where impact, innovation, and collaboration are at the heart of everything we do.
We respect and value people's differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.
Customer Support Executive in London employer: amicable
At amicable, we pride ourselves on being an exceptional employer that champions kindness, trust, and customer focus. Our vibrant work culture fosters collaboration and innovation, providing employees with ample opportunities for personal and professional growth while making a meaningful impact in the lives of our users. Located within the supportive environment of the Octopus Group, we offer unique benefits such as private health insurance, a cycle-to-work scheme, and a share incentive plan, ensuring our team feels valued and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in London
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with amicable's mission and values. When you understand what drives us, you can tailor your conversations to show how you fit into our culture.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Support Executive, you'll be troubleshooting issues daily. Think of common customer queries and role-play how you'd handle them. This will help you feel more confident during interviews.
✨Tip Number 3
Show off your community spirit! We love candidates who can engage and support others. Share examples of how you've built or contributed to communities in the past, whether online or offline. It’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Support Executive in London
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your empathetic side! Since we’re all about helping people navigate relationship changes, share any experiences or skills that highlight your ability to connect with others and provide support.
Be Clear and Concise:When writing your application, keep it clear and to the point. We love straightforward communication, so make sure your skills and experiences shine through without unnecessary fluff!
Highlight Problem-Solving Skills:We’re looking for someone who enjoys solving problems, so don’t shy away from sharing examples of how you’ve tackled challenges in the past. Show us how you can think on your feet and provide quick solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it shows you’re keen to join our mission!
How to prepare for a job interview at amicable
✨Understand the Mission
Before your interview, take some time to really understand amicable's mission and values. Familiarise yourself with how they help people navigate relationship changes. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Showcase Your Empathy
As a Customer Support Executive, empathy is key. Prepare examples from your past experiences where you've successfully handled customer queries with kindness and clarity. Highlighting your ability to connect with customers on a personal level will resonate well with the interviewers.
✨Be Ready to Troubleshoot
Since the role involves troubleshooting customer issues, think of specific scenarios where you've solved problems effectively. Be prepared to discuss your thought process and how you approach challenges, as this will demonstrate your proactive mindset and problem-solving skills.
✨Engage with the Community
amicable values community engagement, so come prepared with ideas on how you could contribute to building and nurturing their user community. Whether it’s through webinars or online forums, showing that you’re keen to foster positive interactions will set you apart.
