At a Glance
- Tasks: Deliver exceptional customer service and support clients through their separation journey.
- Company: Join a passionate team dedicated to making a difference in people's lives.
- Benefits: Enjoy a competitive salary, private healthcare, and 28 days holiday.
- Other info: Hybrid working after three months and opportunities for personal growth.
- Why this job: Gain valuable experience in family law while helping others during challenging times.
- Qualifications: A proactive attitude, strong communication skills, and a passion for customer care.
The predicted salary is between 28000 - 28000 £ per year.
In this role, you will provide outstanding service to our customers to support the progress of their separation in a timely manner. The team is small but mighty as all of us believe in and are committed to our mission and values. In this role you will develop transferable skills and gain experience in the divorce and separation process. You will be required to work from our Richmond office, Monday to Friday. After three months of employment, you will be able to work in a hybrid way (three days in the office, two days at home, on a rota basis).
Key Responsibilities
- Provide outstanding customer service to our customers to support the progress of their separation in a timely manner.
- Help customers with queries (via phone and email), answering them in a timely and efficient manner delivering beyond our customers’ expectations and performing to the highest professional standards.
- Manage customer data accurately and efficiently on our various tech platforms.
- Cover incoming/outgoing post, email correspondence from court and other administrative duties.
- Support the divorce specialist teams with their cases as required.
- Liaise with the court to track cases when required.
- Spot opportunities to use AI and other tools to make processes simpler and more efficient.
About You
- A can-do attitude – you’re proactive and spot what needs doing, take initiative and learn as you go.
- Customer obsession – you think about the customer first in every decision you make.
- Resilience and adaptability – you’re comfortable with change and ambiguity.
- Curiosity about AI and technology – you’re open to using AI tools to work smarter, not harder and you look for ways to remove friction from everyday tasks.
- High emotional intelligence – you can support customers through emotional and stressful situations with warmth and professionalism.
- Strong communication skills – you adapt your style to suit the person you’re speaking with and can answer queries clearly and with confidence.
- Ability to work autonomously and take accountability for your workload.
- Strong organisational skills and ability to check details to ensure accuracy and efficiency.
- Proactivity and flexibility – our team members work efficiently and support each other.
Desirable
- A degree in a legal discipline.
- Previous work experience in family law, particularly in divorce and financial remedy proceedings in England & Wales.
Compensation, Perks & Benefits
- Salary of £28,000 per annum.
- Private healthcare insurance.
- Group life assurance.
- Employee assistance programme.
- Pension scheme (after three months of employment).
- 28 days holiday plus bank holidays per annum.
- Cycle to work scheme.
We respect and value people’s differences and believe that our teams are at their best when their members feel safe to bring their whole self to work. We are committed to creating an inclusive experience as well as equal opportunities for growth and development for all.
Customer Service and Administration Assistant in London employer: amicable
At amicable, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. As a Chief Growth & Brand Leader, you will have access to cutting-edge AI tools and resources, alongside ample opportunities for professional development and career advancement. Located in a vibrant area, our company offers a dynamic environment where creativity and strategic thinking are not just encouraged but celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Administration Assistant in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and mission, so you can show how you fit right in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your customer obsession and can-do attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service and Administration Assistant in London
Some tips for your application 🫡
Show Your Customer Obsession:When writing your application, make sure to highlight your passion for customer service. Share examples of how you've gone above and beyond to help customers in the past. We want to see that you truly care about making a difference in their experience!
Be Proactive and Adaptable:In your application, demonstrate your can-do attitude and ability to adapt to change. Use specific examples to show how you've taken initiative in previous roles. We love candidates who are ready to jump in and tackle challenges head-on!
Communicate Clearly:Strong communication skills are key for this role. Make sure your application is well-structured and free of errors. We appreciate clarity and professionalism, so take the time to proofread and ensure your message comes across effectively.
Embrace Technology:Since we're keen on using AI and tech tools, mention any relevant experience you have with these. If you've used technology to streamline processes or improve efficiency, let us know! We’re looking for someone who’s excited about working smarter, not harder.
How to prepare for a job interview at amicable
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to handle queries efficiently and your approach to managing emotional situations with professionalism.
✨Demonstrate Your Tech Savviness
The job mentions using AI and tech platforms, so be ready to discuss any relevant experience you have with technology. If you’ve used specific tools or software in previous roles, mention them and explain how they helped improve efficiency or customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the team dynamics, how they support each other, or what opportunities there are for professional development within the company.
