Sales Operations Senior Associate in Cambridge

HOW MIGHT YOU DEFY IMAGINATION? If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

What you will do

• Lead operational pricing excellence and sales operations capabilities across CRM, data, analytics and incentive processes, enabling effective customer engagement and commercial decision-making.
• Partner closely with cross-functional stakeholders to drive field force effectiveness, deliver actionable insights, optimise operational processes and ensure strong governance, compliance and data integrity across commercial systems and reporting.
• Lead CRM operations, customer master data management and territory alignment activities in partnership with sales leadership.
• Act as subject matter expert for Veeva CRM and related tools, including system enhancements, user enablement and vendor collaboration.
• Drive sales force effectiveness through KPI reporting, sales cycle planning, segmentation and targeting activities.
• Develop and maintain dashboards, analytics and customer engagement insights to support business performance and decision-making.
• Partner with stakeholders to define KPIs, validate data quality and translate business needs into reporting solutions.
• Lead the operational delivery and governance of sales incentive plans, including payout validation, health checks, compliance controls and process improvements.

Be part of our team

You will be joining a team that helps Amgen’s UK and Ireland business work more effectively by enhancing the skills, processes, systems, tools and data used by cross-functional brand and field teams every day. Working in a highly collaborative, matrixed environment, the team partners closely with Sales, Marketing, Medical, Market Access, Finance, IT and global functions to support a diverse portfolio of medicines across the full product lifecycle. With priorities including field force effectiveness, customer engagement, AI adoption, operational excellence and compliance, the team offers broad exposure, meaningful impact and a supportive culture focused on collaboration, learning and continuous growth.

What we expect of you

• Degree educated.
• Experience in sales operations, commercial excellence or analytics within the pharmaceutical, biotechnology or life sciences industry.
• Experience supporting sales force effectiveness activities including cycle planning, targeting, segmentation, territory management and incentive compensation processes.
• Strong commercial operations judgement, with an understanding of how sales operations decisions influence field behaviour, customer targeting, brand execution and business performance.
• Strong analytical, project management and stakeholder management skills, with the ability to coordinate cross-functional priorities and timelines.
• Clear and effective communicator, able to simplify complex information for non-technical audiences.
• Proactive, detail-oriented and self-motivated, with strong problem-solving skills and a collaborative working style.
• Strong knowledge of CRM systems, ideally Veeva CRM, with experience managing large datasets and maintaining data quality and governance.
• Advanced Excel and Tableau (or similar BI tools) skills, with the ability to translate complex data into actionable business insights.

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.

• Vast opportunities to learn and move up and across our global organization.
• Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.
• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits.

LOCATION: Ability to work flexibly from home with regular office work either from our Cambridge or Uxbridge next generation workspace.

Equal Opportunity Statement: Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.