At a Glance
- Tasks: Lead sales operations and enhance customer engagement through data and analytics.
- Company: Join Amgen, a leading biotechnology company dedicated to serving patients worldwide.
- Benefits: Flexible work options, generous rewards, and opportunities for personal and professional growth.
- Other info: Dynamic, inclusive culture focused on collaboration and continuous learning.
- Why this job: Make a real impact in the healthcare industry while collaborating with diverse teams.
- Qualifications: Degree educated with experience in sales operations or analytics in life sciences.
The predicted salary is between 45000 - 55000 £ per year.
If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.
What you will do
- Lead operational pricing excellence and sales operations capabilities across CRM, data, analytics and incentive processes, enabling effective customer engagement and commercial decision-making.
- Partner closely with cross-functional stakeholders to drive field force effectiveness, deliver actionable insights, optimise operational processes and ensure strong governance, compliance and data integrity across commercial systems and reporting.
- Leading CRM operations, customer master data management and territory alignment activities in partnership with sales leadership.
- Acting as subject matter expert for Veeva CRM and related tools, including system enhancements, user enablement and vendor collaboration.
- Driving sales force effectiveness through KPI reporting, sales cycle planning, segmentation and targeting activities.
- Developing and maintaining dashboards, analytics and customer engagement insights to support business performance and decision-making.
- Partnering with stakeholders to define KPIs, validate data quality and translate business needs into reporting solutions.
- Leading the operational delivery and governance of sales incentive plans, including payout validation, health checks, compliance controls and process improvements.
Be part of our team
You will be joining a team that helps Amgen’s UK and Ireland business work more effectively by enhancing the skills, processes, systems, tools and data used by cross-functional brand and field teams every day. Working in a highly collaborative, matrixed environment, the team partners closely with Sales, Marketing, Medical, Market Access, Finance, IT and global functions to support a diverse portfolio of medicines across the full product lifecycle. With priorities including field force effectiveness, customer engagement, AI adoption, operational excellence and compliance, the team offers broad exposure, meaningful impact and a supportive culture focused on collaboration, learning and continuous growth.
What we expect of you
- Degree educated.
- Experience in sales operations, commercial excellence or analytics within the pharmaceutical, biotechnology or life sciences industry.
- Experience supporting sales force effectiveness activities including cycle planning, targeting, segmentation, territory management and incentive compensation processes.
- Strong commercial operations judgement, with an understanding of how sales operations decisions influence field behaviour, customer targeting, brand execution and business performance.
- Strong analytical, project management and stakeholder management skills, with the ability to coordinate cross-functional priorities and timelines.
- Clear and effective communicator, able to simplify complex information for non-technical audiences.
- Proactive, detail-oriented and self-motivated, with strong problem-solving skills and a collaborative working style.
- Strong knowledge of CRM systems, ideally Veeva CRM, with experience managing large datasets and maintaining data quality and governance.
- Advanced Excel and Tableau (or similar BI tools) skills, with the ability to translate complex data into actionable business insights.
What you can expect of us
As we work to develop treatments that take care of others, so we work to care for our teammates’ professional and personal growth and well-being.
- Vast opportunities to learn and move up and across our global organization.
- Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.
- Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits.
LOCATION: Ability to work flexibly from home with regular office work either from our Cambridge or Uxbridge next generation workspace.
Equal Opportunity Statement
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Sales Operations Senior Associate employer: Amgen Inc. (IR)
Amgen is an exceptional employer that prioritises the professional and personal growth of its employees, offering vast opportunities for advancement within a diverse and inclusive community. With a strong focus on collaboration and continuous learning, team members are empowered to contribute ideas and drive impactful change while enjoying a generous Total Rewards Plan that supports work/life balance. The flexibility to work from home or in modern office spaces in Cambridge or Uxbridge further enhances the appeal of joining our mission-driven team dedicated to serving patients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Senior Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at Amgen or in the sales operations field on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on CRM systems, especially Veeva, and be ready to discuss how you've driven sales force effectiveness in past roles.
✨Tip Number 3
Show off your analytical skills! Be prepared to share examples of how you've used data to make decisions or improve processes. Numbers speak volumes in sales operations!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Amgen.
We think you need these skills to ace Sales Operations Senior Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Operations Senior Associate role. Highlight your experience in sales operations, CRM systems, and any relevant analytics skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your unique skills can contribute to our mission at Amgen. Keep it concise but impactful—show us what makes you stand out!
Showcase Your Analytical Skills:Since this role involves a lot of data and analytics, make sure to showcase your analytical skills in your application. Mention specific tools you’ve used, like Excel or Tableau, and any projects where you turned data into actionable insights. We love numbers that tell a story!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Amgen Inc. (IR)
✨Know Your CRM Inside Out
Since the role involves being a subject matter expert for Veeva CRM, make sure you brush up on your knowledge of this system. Familiarise yourself with its features and functionalities, and be ready to discuss how you've used it in past roles to drive sales force effectiveness.
✨Showcase Your Analytical Skills
This position requires strong analytical abilities, so prepare to discuss specific examples where you've used data to influence decision-making. Bring along any dashboards or reports you've created that demonstrate your capability in translating complex data into actionable insights.
✨Understand the Bigger Picture
Amgen is all about collaboration across various functions. Be prepared to talk about how you've partnered with different teams in the past, and how you can contribute to enhancing operational processes and customer engagement in this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and judgement in commercial operations. Think of scenarios where you've had to make tough decisions or manage conflicts, and be ready to explain your thought process and the outcomes.
