The Butler - Remote Concierge Coordinator in Leeds

We, AMFE, are global experience animators. Living in the space between music, arts, and lifestyle, with culture at the core. We tour, we connect, and we make unforgettable moments happen. With extensive global networks, a team of world-class creative pioneers, and a desire to push the boundaries of experience - we are able to facilitate any combination of travel, production & talent imaginable. Offering lifestyle curation that goes above and beyond the ordinary. From one-off events to touring celebrations. We deliver creative, production, logistics, communication, and transport.

Our communication for guests, artists, staff, and guest relations is centralised into 'The Butler,' a key client-facing role that is often the main contact with AMFE. The Butler serves as the control center for all client communication and guest relations. This anonymous person behind 'The Butler' must be clear, factual, motivated, and resourceful.

Note: This position is offered on a self-employed contractor basis, meaning successful candidates will operate as independent contractors, invoicing us for services rendered.

Job Summary: As The Butler - Remote Concierge coordinator at AMFE, you will act as the primary liaison between AMFE guests and the AMFE team. You will ensure seamless communication, efficient logistics, and memorable experiences that align with AMFE's core values. Your role will involve providing proactive, strategic support to deliver exceptional guest relations during tours, festivals, and special events worldwide. This is a remote, desk-based role requiring 8 hours per day. Candidates must be available for international travel for major tours and prepared to manage various time zones during peak periods, though core operations are based in CET.

Requirements will include:

• Minimum 5 years’ experience in events, arts, or entertainment, with a strong focus on artist travel and touring logistics.
• Extensive hospitality industry knowledge, ideally with hotel concierge desk experience (BA/BSc in Hospitality or Business preferred).
• Exceptional customer service skills, with experience managing clients’ day-to-day requirements including travel, drivers, hotel bookings, activities, and bespoke requests.
• Excellent written English (additional languages advantageous).
• Strong communication and listening skills, particularly when working with high-profile clients.
• Proven problem-solving ability and confidence managing expectations under pressure.
• Strong leadership skills and proactive mindset.
• Ability to meet strict response-time standards (initial response within 5 minutes; updates every 3 hours while tasks are ongoing).

Responsibilities will include:

• To assist AMFE on all guest relations which include but are not limited to: Serving as the primary point of contact for clients and guests during tours, managing travel, event, and leisure arrangements.
• Planning, arranging, and supporting all travel logistics to ensure seamless experiences for guests and the team.
• Addressing and anticipating guest needs, preferences, and concerns, ensuring that every request is handled promptly and to the highest standard.
• The Butler needs to be the definitive source of all information on all guests, locations, and needs, ensuring that every request is handled promptly and to the highest standard.
• Acting as a bridge between guests and the AMFE team, providing accurate and timely information regarding travel, transport, venues, and events.
• The Butler acts as a control center, responsible for efficiently delegating tasks to the wider AMFE team and following up to ensure completion within an agreed timeframe.
• Coordinating all guest arrivals and departures, ensuring smooth logistics and a consistent level of service.
• Ensuring that health and safety standards are maintained at all times for guests and staff, while upholding quality control measures.
• Contributing innovative ideas and feedback to enhance the guest experience and service delivery.
• Monitoring guest feedback, refining service strategies, and proactively assisting to ensure expectations are consistently met.
• Providing regular updates and reports to senior management, highlighting key activities, guest interactions, and insights, including keeping the directors informed of all guest movements at all times.
• Accurately inputting information in order for integrated platforms to maintain up-to-date and detailed records, along with process mapping of current requests.

If you are interested in the position please email leela@amfe.com