At a Glance
- Tasks: Be the go-to person for guest relations and logistics during exciting events worldwide.
- Company: Join a creative team pushing the boundaries of experience in the hospitality industry.
- Benefits: Flexible remote work, opportunity for international travel, and a chance to showcase your organisational skills.
- Other info: Dynamic role with opportunities for creativity and innovation in guest services.
- Why this job: Make unforgettable experiences happen while connecting with artists and guests globally.
- Qualifications: 5+ years in events or hospitality, with top-notch customer service skills.
The predicted salary is between 30000 - 32450 £ per year.
With extensive global networks, a team of world-class creative pioneers, and a desire to push the boundaries of experience, we are able to facilitate any combination of travel, production & talent imaginable. We deliver creative, production, logistics, communication, and transport.
Our communication for guests, artists, staff, and guest relations is centralised into "The Butler," a key client-facing role that is often the main contact with AMFE. The Butler serves as the control center for all client communication and guest relations. This anonymous person behind "The Butler" must be clear, factual, motivated, and resourceful.
This position is offered on a self-employed contractor basis, meaning successful candidates will operate as independent contractors, invoicing us for services rendered.
As The Butler - Remote Concierge Coordinator at AMFE, you will act as the primary liaison between AMFE guests and the AMFE team. Your role will involve providing proactive, strategic support to deliver exceptional guest relations during tours, festivals, and special events worldwide. This is a remote, desk-based role requiring 8 hours per day. Candidates must be available for international travel for major tours and prepared to manage various time zones during peak periods, though core operations are based in CET.
Minimum 5 years’ experience in events, arts, or entertainment, with a strong focus on artist travel and touring logistics. Extensive hospitality industry knowledge, ideally with hotel concierge desk experience (BA/BSc in Hospitality or Business preferred). Exceptional customer service skills, with experience managing clients’ day-to-day requirements including travel, drivers, hotel bookings, activities, and bespoke requests. Excellent written English (additional languages advantageous).
Key Responsibilities:
- Serving as the primary point of contact for clients and guests during tours, managing travel, event, and leisure arrangements.
- Planning, arranging, and supporting all travel logistics to ensure seamless experiences for guests and the team.
- The Butler needs to be the definitive source of all information on all guests, locations, and needs, ensuring that every request is handled promptly and to the highest standard.
- Acting as a bridge between guests and the AMFE team, providing accurate and timely information regarding travel, transport, venues, and events.
- The Butler acts as a control center, responsible for efficiently delegating tasks to the wider AMFE team and following up to ensure completion within an agreed timeframe.
- Coordinating all guest arrivals and departures, ensuring smooth logistics and a consistent level of service.
- Ensuring that health and safety standards are maintained at all times for guests and staff, while upholding quality control measures.
- Contributing innovative ideas and feedback to enhance the guest experience and service delivery.
- Monitoring guest feedback, refining service strategies, and proactively assisting to ensure expectations are consistently met.
The Butler - Remote Concierge Coordinator in Bolton employer: AMFE Group
At AMFE, we pride ourselves on being an exceptional employer that values creativity, resourcefulness, and a commitment to outstanding guest relations. Our remote work culture fosters flexibility and independence, allowing you to thrive as The Butler - Remote Concierge Coordinator while enjoying the benefits of working with a world-class team dedicated to delivering unforgettable experiences. With opportunities for professional growth and the chance to engage in international travel, AMFE offers a unique environment where your contributions directly impact the success of our events and the satisfaction of our clients.
StudySmarter Expert Advice🤫
We think this is how you could land The Butler - Remote Concierge Coordinator in Bolton
✨Get Hands-On with Local Events
Dive into local food festivals or pop-up markets in your community. This is a fantastic way to meet potential clients and showcase your skills directly. Grab a spot at these events to network, provide samples, and connect with others in the hospitality and food scene.
✨Leverage Social Media for Visibility
Platforms like Instagram and TikTok are goldmines for freelancers in the food service. Share mouth-watering photos of your creations and behind-the-scenes videos to attract attention. Also, use local hashtags to reach customers in your area and get people talking about your work!
✨Join Freelance Food Networks
Hop onto platforms like ChefsFeed or TheChefMarket to connect with others in the freelance food service. These networks often have job boards and can introduce you to clients looking for freelance talents. Plus, engaging with fellow freelancers can lead to referrals and shared opportunities!
✨Showcase Your Work and Skills
Make sure you have a killer portfolio that highlights your best dishes and services. Include client testimonials and before-and-after transformations. Having a strong online presence is crucial, so consider setting up a website or a blog where you can share your culinary journey and attract potential clients.
We think you need these skills to ace The Butler - Remote Concierge Coordinator in Bolton
Some tips for your application 🫡
Showcase Your Culinary Skills & Experience:In the hospitality and food service world, your experience in the kitchen or front of house is crucial. Highlight any relevant roles you’ve had, like stints at restaurants or catering events, and don’t forget to mention any specific cuisines or techniques you excel at!
Include a Tasty Portfolio:As a freelancer, having a portfolio is essential! Include photos of your dishes, catering setups, or any food events you’ve worked on. This gives potential clients a flavour of what you can do and sets you apart from the competition!
Rate Yourself Right:Be upfront about your rates in your application. Clients in the food service industry appreciate transparency. Just make sure your rates reflect your skills and experience—don’t undersell yourself, but stay competitive!
Make a Personal Connection:When applying to AMFE Group, let your passion for hospitality shine through your cover letter. Maybe share a brief story that highlights why you love working in food service. This personal touch can help us see your potential and commitment!
How to prepare for a job interview at AMFE Group
✨Show off your culinary portfolio
When you're freelancing in the hospitality food service, having a solid portfolio is key. Bring along some high-quality photos of your best dishes, along with any reviews or testimonials from past clients. It'll help us visualise your creativity and skill set!
✨Highlight your adaptability
Freelance roles often require us to adjust quickly to different environments and client needs. Be ready to share examples of how you've pivoted in the past, perhaps managing a last-minute menu change or catering for a unique dietary requirement. This will show you're versatile and can handle pressure!
✨Prepare for practical tasks
Expect to face practical assessments during the interview. You might be asked to demonstrate your cooking techniques or create a dish on the spot. Brush up on some popular recipes and be ready to showcase your skills live; it’s a great chance for us to see you in action!
✨Discuss your client interaction style
As a freelancer, client communication is paramount. Be prepared to talk about your approach to client relationships, how you deal with feedback, and handle any difficult situations. This will reassure them that you can maintain professionalism and rapport while delivering great service.
