Customer Service Operator in Whitehall

We are thrilled to present a unique opportunity for a Permanent Front of House Representative to be based onsite at a prestigious Government Establishment in Central London.

36.25 hours per week. Rota-based shifts between 07:30 and 18:00, Monday to Friday exc. Bank Holidays/Weekends. The salary is £28,050.76 increasing as training modules are completed, with the potential to earn an additional £2,500 once all training is finished.

In this high-profile environment, your role is vital not only in creating a welcoming atmosphere but also in upholding the highest standards of security, which is essential to safeguarding sensitive information and maintaining trust. You will be the frontline guardian of safety and professionalism, ensuring smooth operations for visitors and staff through expert management of facilities, calls, and bookings, while responding promptly to urgent building needs. Success in this role depends on your exceptional interpersonal skills, adaptability, and an unwavering dedication to delivering outstanding service coupled with rigorous security practices.

The successful Candidate needs to obtain Security Clearance. To obtain clearance you’re required to be a UK permanent resident for the last 5 years.

This role provides a fantastic pathway for progression, starting from Reception and advancing to Helpdesk roles. You'll have the opportunity to participate in a comprehensive, multi-skilling training programme covering a wide range of Front of House Services. As you develop your skills and knowledge, each completed training module will be rewarded with a financial incentive, your dedication and achievements.

What you will do:

• Provide a professional, welcoming, and efficient reception service to all visitors and building users.
• Act as the first point of contact, offering guidance and information on building facilities, services, and procedures.
• Always maintain a high standard of customer service, ensuring a positive experience for all visitors and customers.
• Issuing Visitor Passes for access to different areas within the building.
• Support service improvements and contribute positively to team objectives.
• Prioritise workloads, focus on tasks, and ability to remain calm and work efficiently under pressure.
• Ability to communicate effectively with people at all levels.
• Strictly adhering to established processes and procedures to uphold security measures.
• Receive and manage incoming telephone calls and service requests.
• Assess, categorise, and prioritise calls in line with contractual requirements and service level agreements.
• Forward requests to the appropriate service provider and monitor progress where required.
• Maintain accurate records and booking systems.
• Produce and update documentation relating to room bookings and visitor management.
• Ensure information is communicated effectively to customers, colleagues, and service providers.
• Follow up on urgent, health and safety, and security-related issues to ensure satisfactory resolution.
• Work collaboratively with colleagues to deliver an integrated Front of House service.
• Building positive relationships with customers and stakeholders.
• Strong verbal and telephone communication skills.
• Meeting room and event coordination.

What you will bring:

• Friendly, approachable, and tactful.
• Customer-focused with a commitment to service excellence.
• Reliable with excellent attendance and timekeeping.
• Proactive and positive attitude.
• Strong attention to detail.

We welcome applications from a diverse range of candidates. At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

• Remuneration: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
• Career Growth: Shine in your career with advancement opportunities.
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Pension: Generous pension scheme, with extra contributions from Amey.
• Flexible benefits: Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Give Back to community: Two Social Impact Days each year, for volunteering and fundraising opportunities.
• Family friendly policies: for new parents or if you provide care for a dependant.
• Membership of our Affinity Networks: who connect, support and inspire diverse communities within Amey.

About Amey:

Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems.

We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets.

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.

As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.