Service Centre Supervisor in Stafford

We are excited to offer a fantastic opportunity for a Permanent Service Centre Supervisor based onsite at Beacon Barracks in Stafford, Staffordshire, West Midlands. Competitive salary with overtime: Monday 06:00 – Saturday 23:59 – Time and a Half; Saturday Midnight – Monday 05:59 – Double Time; Bank Holidays – Double Time plus normal statutory payment for days worked. Includes a van.

Responsibilities

• Reporting to the SLEP Centre Manager.
• Support and assist team members by identifying training requirements, performance issues and demonstrating where improvements can be achieved.
• Improve communication between engineers and core business departments to ensure that all colleagues feel part of the One MITER Team and are aware of the business objectives, individual and team performance and customer issues.
• Employ effective people supervisory skills to manage the engineering team, coordinating objectives and tasks to support ongoing improvement of the team’s performance within the Centre.
• Observe and comply with all Company policies, including Health and Safety, Van Policy, Ethics Policy, Company Expense Policy, IT User policy and all policies and appendices within the Contract of Employment.
• Ensure all quotes raised to cover the cost to rectify non‑fair wear and tear repairs are prepared in accordance with the agreed procedures and submitted for approval and execution within the agreed timelines and to the required KPI standard.
• Ensure adequate engineering resources are available to provide the required output of SLEP assets during normal working hours and at all other times throughout the calendar year, including weekend cover as required.
• Ensure all maintenance tasks are completed within the contractual timeframes and KPI requirements, including managing and always minimizing Work in Progress (WIP).
• Work in conjunction with Service centres and SME’s to resolve rectification issues and complaints arising out of repairs, customer issues and Performance Improvement Opportunity reports.
• Ensure high quality, consistent customer service is delivered to all customers, supporting regular meetings with all relevant stakeholders across MOD and the user community.
• Carry out inspections and quality checks of equipment prior to and after any SLEP work has been carried out to ensure work standards stay consistent.
• Any other duties deemed appropriate within the scope of the role and in line with skills and experience.
• Delegate work whilst supervising and mentoring a team of plant and HGV engineers.
• Aim to achieve a healthy balance between workshop duties and office duties with a target ratio of 75:25.
• By liaison with the Equipment Sustainability and Refurbishment Manager and SLEP Manager, apply cost‑effective solutions to matters related to all equipment maintenance and use of third‑party maintenance contractors.
• Other responsibilities include, but are not limited to, liaison with users of our service centres to offer support to other parts of the business where required.
• Promote and adhere to the organisation’s culture and values.

What you will bring

• Experience in construction‑related plant/MHE/HGV use and/or maintenance.
• Good levels of people supervisory skills, having demonstrated an ability to work in a team and a desire to promote customer service excellence.
• Excellent communication skills with internal and external groups.
• Strong understanding of cultural differences and the ability to adapt accordingly.
• Solutions‑based approach to dealing with issues raised.
• Understanding of and application of H&S requirements.
• Demonstrate a high level of commercial/financial awareness.
• City & Guilds, NVQ Level 2 or 3 or equivalent in mechanical engineering.
• Possess a current driving licence.
• Previous experience of supervising in a Service Centre type environment.

Eligibility

• Mandatory requirement: eligibility to obtain and maintain MoD security clearance.

EEO Statement

We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine.

Benefits

• Remuneration – competitive annual salary with potential for yearly reviews.
• Career Growth – advancement opportunities.
• Training Opportunities – comprehensive training, including fully funded leadership programs tailored to personal growth.
• Holidays – at least 24 days of holiday plus bank holidays, with the opportunity to purchase further days.
• Pension – generous pension scheme with extra contributions from Amey.
• Flexible benefits – customisable options such as insurance benefits, Cycle2Work scheme and discounted gym membership.
• Exclusive Discounts – access to a portal of discounts from leading retailers, healthcare services and more.
• Give Back to community – two Social Impact Days each year for volunteering and fundraising opportunities.
• Family friendly policies – support for new parents or those caring for a dependant.
• Affinity Networks – membership of our affinity networks that connect, support and inspire diverse communities.

We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible.