At a Glance
- Tasks: Manage customer queries and provide top-notch support to clients and colleagues.
- Company: Join Amey, a leading employer committed to your growth and wellbeing.
- Benefits: Enjoy competitive salary, flexible benefits, and generous holiday allowance.
- Other info: Be part of a diverse team with opportunities for personal and professional development.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong organisational skills and ability to handle diverse workloads.
The predicted salary is between 25000 - 30000 € per year.
We are excited to offer a fantastic opportunity for a permanent Customer Service Operator to join our dynamic Sheffield team at our Olive Grove Depot (S2 3GE). This role will be based on site. The standard hours of work are 40 hours per week, Monday - Friday.
In this role, you will support the Sheffield account to deliver effective and efficient customer facing services, by processing maintenance, undertaking compliance related tasks and resolving customer requests/queries/complaints. You will provide first line support for Amey Contracts, employees and partners and be responsible for maintaining client relationships through a quality standard level of customer service.
What You’ll Do:
- Management for all customer queries/requests/complaints received in Customer Services from Amey employees, clients and contracts.
- Answering high volumes of calls within agreed targets for each contract.
- Ensuring excellent levels of customer service and service delivery are maintained and exceeded.
- Process calls, e-mail, and web requests via Amey’s chosen software.
- Job ownership of all processed requests through to completion, including progress chasing and liaison with client and on-site staff.
- Escalating customer requests/queries/complaints as appropriate.
- Understanding relevant contract response times and Service Level Agreements in the transacting of customer queries/requests/complaints.
- General Administration tasks that are required for normal functioning and out of scope projects for Customer Services.
- Completion of all shift responsibilities such as monitoring of web events, e-mail events, and external web applications systems and running of daily/weekly/monthly reports.
- Demonstrate confidence in daily responsibilities and system use to existing and new clients.
Why Join Us?
At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here’s what you can expect when you join our team:
- Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
- Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like Team Leader.
- Training Opportunities: Unlock your potential with comprehensive training tailored to your growth.
- Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs.
- Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
- Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy a further 5 days!
- Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.
- Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
- Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.
What You’ll Bring:
- The ability to work under pressure and deliver within tight deadlines, to prioritise own workload and work with initiative.
- Exceptional organisational skills particularly in time and diary management.
- The ability to handle diverse workloads.
- Ability to understand complex schedules, with a logical, methodological approach.
If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.
Application Guidance
At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don’t hesitate to reach out to our recruiter for this role.
Customer Service Operator in Sheffield employer: ameygroupi
At Amey, we pride ourselves on being a top employer, recognised by Investors in People for our commitment to employee growth and wellbeing. Joining our Sheffield team as a Customer Service Operator means you will benefit from competitive salaries, extensive training opportunities, and a supportive work culture that values diversity and inclusion. With generous holiday allowances, flexible benefits, and a focus on social impact, we provide a fulfilling environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Amey and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! Customer service is all about communication and empathy. Be ready to share examples of how you've successfully resolved customer issues or improved client relationships in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our Sheffield team at Olive Grove Depot.
We think you need these skills to ace Customer Service Operator in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Operator role. Highlight your relevant experience and skills that match what we’re looking for, like handling customer queries and maintaining client relationships.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in managing customer complaints or queries.
Be Professional Yet Personable:While we want to see your professional side, don’t be afraid to let your personality shine through! A friendly tone can go a long way in showing us you’d fit right into our dynamic team at the Olive Grove Depot.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the details you need to submit your application smoothly!
How to prepare for a job interview at ameygroupi
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Operator role. Familiarise yourself with the key responsibilities like managing customer queries and processing requests. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or resolving queries. Prepare specific examples from your past experiences where you successfully managed similar situations. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Organisational Skills
Given the emphasis on time management and organisation in the job description, be ready to discuss how you prioritise tasks and manage your workload. Share examples of how you've effectively handled multiple responsibilities in previous roles, highlighting your ability to work efficiently under tight deadlines.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
