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- Tasks: Deliver top-notch customer service and manage queries in a fast-paced environment.
- Company: Join Amey, a leading provider of sustainable infrastructure solutions.
- Benefits: Enjoy competitive salary, flexible working, and generous annual leave.
- Why this job: Make a real impact while kickstarting your career with excellent training opportunities.
- Qualifications: Must be 18+, with strong interpersonal skills and a full UK driving licence.
- Other info: Be part of a vibrant community focused on diversity and inclusion.
The predicted salary is between 800 - 1400 £ per month.
We are excited to offer a fantastic opportunity for a Customer Service Apprentice to join our Sheffield Local Authority account based in Sheffield.
Starting Salary: £25,536.00 (Subject to review)
Location: Ecclesfield Depot, Sheffield, S35 9YR
Working hours per week: Monday - Friday 8:00 - 4:30. 40hr/week
As part of your apprenticeship, you will be enrolled onto the Customer Service Practitioner Level 2 programme, which will take approximately 15 months to complete. You will be fully supported by our partnered college through 1‑2‑1 guidance, e‑learning materials and technical support throughout your learning journey.
Join our vibrant, inclusive community in Sheffield Local Authority, working on diverse projects that make a real positive impact across the UK. The contract has transformed 75% of the city’s roads within its first five years—improving them from some of the worst in the country to among the best. We continue to maintain this infrastructure to the improved standards. We are improving and maintaining 1,180 miles of road, 2,050 miles of pavement, 68,000 streetlights, 36,000 highway trees, 28,000 street signs, 72,000 drainage gullies, 480 traffic signals, 18,000 items of street furniture, 2.9 million sqm of grass verges and over 600 bridges and highway structures.
What you will do
- The main purpose of the Customer Service Apprentice is to deliver effective and efficient customer-facing services by processing maintenance requests, managing compliance-related tasks and resolving customer queries and complaints.
- Your responsibilities will include:
- Managing customer queries, requests and complaints received from Amey employees, clients and contractors.
- Answering high volumes of calls within agreed contract targets.
- Maintaining excellent levels of customer service and service delivery.
- Processing calls, emails and web requests via Amey’s chosen software.
- Taking ownership of all requests through to completion, including progress chasing.
- Escalating customer issues as appropriate.
- Understanding contract response times and Service Level Agreements.
- Completing shift responsibilities, including monitoring web events, email events, external systems and running daily/weekly/monthly reports.
- Demonstrating confidence in systems and processes to new and existing clients.
- Making proactive outbound calls and following up cases through to completion.
- Ensuring high attention to detail in all work, including cases, reports and requests.
- Adhering to Amey policies and Customer Service processes.
- Reporting any non-compliance issues to a Team Leader or Manager.
- Providing regular management information reports as required.
- Assisting with training new employees in Customer Services.
- Supporting the creation and analysis of performance and improvement reports.
- Scheduling responsive and planned appointments for field-based operatives.
What you will bring
- If you do not hold GCSE/Functional Skills qualifications, you must achieve a minimum of Entry Level 3 in Maths and English during initial assessment.
- Full UK driving licence.
- Ability to multi-task in a fast-paced environment.
- Excellent interpersonal skills.
- Ability to work under pressure, meet tight deadlines and prioritise workload.
- Strong organisational skills, particularly in time and diary management.
- Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account.
- Please note that successful applicants must undergo random drug and alcohol testing in line with our commitment to a safe and compliant working environment.
Shortlisting
Shortlisting will be based on submitted certificates, predicted grades or achieved qualifications. If you have issues uploading documents, please contact our People Services team.
Our company and benefits
At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.
- Remuneration: Competitive annual salary with potential yearly reviews to ensure you’re rewarded for your contributions.
- Career Growth: First-class mentoring and a structured learning and development programme to support your professional and personal development.
- Training Opportunities: Fully funded leadership programmes and comprehensive training tailored to your growth.
- Holidays: 24 days’ annual leave plus bank holidays, with the option to buy more.
- Pension: Generous scheme with additional contributions from Amey.
- Flexible Working: Hybrid, part-time and flexible work patterns open for discussion to support work–life balance.
- Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership.
- Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers.
- Giving Back: Two Social Impact Days each year for volunteering and fundraising.
- Family-Friendly Policies: Support for new parents and those with caring responsibilities.
- Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey.
About Amey
We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come.
Application Guidance and Diversity & Inclusion
At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support needed during the recruitment process.
Apply today
We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible.
Commercial Apprentice in Sheffield employer: ameygroupi
Contact Detail:
ameygroupi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Apprentice in Sheffield
✨Tip Number 1
Get to know the company! Research Amey and their projects, especially the ones in Sheffield. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with queries and complaints, think of examples from your past experiences where you've successfully resolved issues. This will give you confidence when discussing your abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Amey.
We think you need these skills to ace Commercial Apprentice in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Apprentice. We want to see how you can contribute to our vibrant community in Sheffield!
Show Off Your Communication Skills: Since this role involves managing customer queries and complaints, it’s essential to demonstrate your excellent interpersonal skills. Use clear and concise language in your application to showcase your ability to communicate effectively.
Highlight Relevant Experience: Even if you don’t have direct experience, think about any customer service roles or situations where you’ve had to manage requests or solve problems. We love seeing how you’ve handled challenges in the past!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at ameygroupi
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Apprentice. Familiarise yourself with the key tasks like managing customer queries and processing requests. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your Interpersonal Skills
Since this role involves a lot of customer interaction, be prepared to showcase your excellent interpersonal skills. Think of examples from your past experiences where you've successfully resolved issues or handled difficult situations. This will highlight your ability to maintain high levels of customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Practice how you would handle specific customer service situations, such as dealing with a complaint or managing multiple requests at once. This will show that you can think on your feet and prioritise effectively in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
