At a Glance
- Tasks: Manage reception, answer calls, and assist with admin duties in a friendly environment.
- Company: Join Amey, a dynamic company committed to inclusivity and community impact.
- Benefits: Enjoy competitive salary, flexible hours, training opportunities, and generous holiday.
- Other info: Great career growth potential and a supportive workplace culture.
- Why this job: Be the first point of contact and make a positive impression every day.
- Qualifications: Previous receptionist experience and strong communication skills are preferred.
The predicted salary is between 24000 - 30000 £ per year.
We are excited to offer a fantastic opportunity for a Receptionist to join the team at our York Office. This role will be based on site. The salary is dependent on experience. The hours of work are 25 hours per week Monday – Friday 9:00am – 2:00pm (start and finish times can be flexible).
What you will do:
- Daily operation of Reception and front of house services.
- Answer all calls promptly, politely and efficiently, in the prescribed company manner.
- Take messages and redirect calls when necessary whilst retaining ownership.
- Take meeting room bookings in accordance with procedures.
- Report all faults in accordance with procedures.
- Control site access for staff, visitors and contractors in accordance with client and safety procedures.
- Car park management and space booking.
- Be a first point of contact for meeting room audio and visual problems.
- Assist with other administration duties as requested, including preparing letters and bulk mailings, reports, memos and presentations, filing, photocopying etc.
- Raise Purchase orders in SAP, receipt for invoicing purposes and follow up with Accounts.
- Order & offer refreshments for meetings, clear down after completion.
- Order equipment as when/required (PPE/I.T/Stationery/Cleaning supplies).
- Keeping office & canteen areas clean and tidy.
- Raise callouts for contractors as/when needed.
- Complete monthly reports - recharging purposes/footfall figures/contractor statistics.
- Complete office safety checks - water temperature monitoring, access control and fire walks.
- Assist in the day to running of the office.
What you will bring:
- Previous experience working as a Receptionist desirable.
- Solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Knowledge of Microsoft Word and Excel.
- Able to prioritise workload.
- A professional individual, committed to delivering an efficient and friendly customer service.
- Professional in appearance and wear uniform where provided.
- Intermediate user of Microsoft standard packages.
Our benefits:
- Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
- Shine in your career with advancement opportunities to roles like Team Leader.
- Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
- Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
- Generous pension scheme, with extra contributions from Amey.
- Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
- Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
- Two Social Impact Days each year, for volunteering and fundraising opportunities.
- Family friendly policies for new parents or if you provide care for a dependant.
- Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey.
Application Guidance and Diversity & Inclusion:
At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine. As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.
Receptionist employer: ameygroupi
At Amey, we pride ourselves on being an excellent employer, offering a supportive work culture that values flexibility and employee growth. Our York office provides a vibrant environment where you can thrive with comprehensive training opportunities, competitive benefits, and a commitment to community engagement, making it a rewarding place to build your career as a Receptionist.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like ameygroupi and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at ameygroupi and let us see your personality shine through!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and ameygroupi.
Get Familiar with Our Brand:Before applying, take some time to learn about ameygroupi and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at ameygroupi
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress ameygroupi.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which ameygroupi will surely appreciate.
