At a Glance
- Tasks: Lead a dynamic team in delivering top-notch facilities services and support.
- Company: Join Amey, a global leader in infrastructure consultancy and operations.
- Benefits: Enjoy competitive salary, flexible benefits, and generous holiday allowance.
- Other info: Diverse and inclusive workplace with excellent training and growth opportunities.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Previous team leadership experience and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are excited to offer a fantastic opportunity for a Permanent Operations Team Leader – Facilities Assistant / Churn based onsite in London.
HOURS OF WORK: Monday to Friday, 37.5 Hours per week.
Join our vibrant and inclusive Complex Facilities team, delivering a professional and efficient multi-facilities service to building users and our client. This includes, but is not limited to, furniture management, including repairs, ordering, project, lifecycle, and ad hoc requests in line with the requirements set out in the Facilities Management Agreement.
You will work collaboratively as part of a team, supporting other teams within the Main Building as required. You will consistently engage with building users and clients in a professional, approachable manner, contributing to a positive, supportive, and well-balanced team environment.
What you will do:
- To lead the Churn departments to ensure all contractual requirements are met.
- To manage all HR related issues within the teams. Record all HR related issues on our Coroner platform.
- To appraise, monitor and evaluate staff performance on a regular basis and provide feedback to staff.
- Ensure adequate staffing levels are maintained at all times.
- Manage and update team rotas to ensure all shifts are covered.
- Update People Portal with team absences.
- To ensure all staff complete their learnUpons within a timely manner.
- Encourage continuous improvement for yourself, team and department.
- Ensure payroll add-ons such as overtime and project works are processed on time to prevent any pay issues.
- Investigate payroll issues as they arise and resolve in a timely manner.
- To make sure all staff have and maintain the correct clearance levels and passes are correct and in date.
- To ensure that all security regulations relating to mail receipt and delivery are adhered to and all breaches are reported to the line manager.
- Monitor and manage concept tasks assigned to Churn, ensuring timely acknowledgement, allocation, progress updates and completion in accordance with operational priorities and SLA’s.
- Record and manage monthly productivity data, ensuring timely preparation of client performance reports.
- Utilise Concept to keep an oversight on assets, monitoring contractual furniture guaranteeing full working order.
- Ensure high levels of customer satisfaction are achieved and maintain regular contact with client representatives.
- Ensure the asset tagging project is progressing at a reasonable pace.
- Ensure all CAD drawings are correct and up to date on a regular basis.
- Ensure all services around site are delivered in a safe and timely manner.
- To look at ways of continually improving the service provided to the customer.
- To ensure all post is delivered to customers in a timely and efficient manner, meeting all contractual requirements.
- Any other duties as required that are a reasonable management request.
What you will bring:
- Understanding and ability to deliver on all aspects of staff and HR issues.
- Knowledge of current Health & Safety legislation in relation to FM.
- Ability to get the best out of people.
- Highly motivated and capable of working alone and equally as part of a team.
- To undertake projects as they arise.
- Team player, being able to work willingly and effectively on your own or within a team to achieve objectives.
- Flexible attitude to a changing environment to achieve business goals.
- Willingness to learn and develop new skills while helping and supporting colleagues.
- Willingness and ability to work to, write and assess risk assessments.
- GCSE in Maths and English.
- Previous experience in leading a team is essential.
- Experience in being part of a high profile and demanding contract is desirable.
- Previous knowledge of Portering / Mail or facilities desirable.
- Excellent customer service skills and a smart appearance.
- Able to work in a shift pattern between 08:00 – 18:00 and occasional overtime if required.
- Team player but able to work on own initiative and demonstrate self-motivation.
- Flexible attitude to a changing environment.
- Able to communicate at all levels both orally and in writing.
- Punctuality and a willingness to maintain a good attendance record.
We welcome applications from a diverse range of candidates.
Eligibility Requirement: Due to the nature of the contract, applicants must hold a current British (UK) passport.
At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine.
Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.
- Remuneration: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
- Career Growth: Shine in your career with advancement opportunities.
- Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
- Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
- Pension: Generous pension scheme, with extra contributions from Amey.
- Flexible benefits: Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
- Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
- Give Back to community: Two Social Impact Days each year, for volunteering and fundraising opportunities.
- Family friendly policies: for new parents or if you provide care for a dependant.
- Membership of our Affinity Networks: who connect, support and inspire diverse communities within Amey.
About Amey:
Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems.
What we do: We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets.
To find out more visit our website amey.co.uk/careers.
Application Guidance and Diversity & Inclusion: At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine.
As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.
Apply today. We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible.
Operations Team Leader - Facilities Assistant / Churn employer: ameygroupi
Amey is an exceptional employer, offering a vibrant and inclusive work culture that prioritises employee growth and development. With a commitment to long-term career planning, competitive remuneration, and comprehensive training opportunities, including fully funded leadership programmes, employees can thrive both professionally and personally. Located in London, the role of Operations Team Leader – Facilities Assistant / Churn provides a unique chance to contribute to a supportive team environment while enjoying generous benefits such as flexible working options, extensive holiday allowances, and community engagement initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader - Facilities Assistant / Churn
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on showcasing your leadership skills and experience in facilities management to align with the Operations Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our vibrant team at Amey.
We think you need these skills to ace Operations Team Leader - Facilities Assistant / Churn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Team Leader role. Highlight your experience in facilities management and team leadership, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your People Skills:Since this role involves leading a team and engaging with clients, it's important to demonstrate your excellent communication and interpersonal skills. Share examples of how you've successfully managed teams or resolved conflicts in the past. We love a good story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us process your application smoothly. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at ameygroupi
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Team Leader role and its responsibilities. Familiarise yourself with the job description, especially the key tasks like managing HR issues and ensuring high levels of customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a potential team leader, it's crucial to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight how you motivated your team, resolved conflicts, or improved processes, as these are essential skills for the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you assess if the company is the right fit for you. Ask about their approach to continuous improvement and how they support staff development.
✨Dress Smart and Be Punctual
First impressions matter! Dress smartly for your interview to reflect the professional environment you'll be working in. Also, make sure to arrive on time, as punctuality is a key trait for the Operations Team Leader role. Being late can create a negative impression before the interview even starts.
