At a Glance
- Tasks: Support HR operations and manage employee queries in a dynamic team environment.
- Company: Join Amey, a leading company committed to modernising Britain.
- Benefits: Enjoy flexible working, career development, and a competitive rewards package.
- Other info: Embrace diversity and contribute to community initiatives with paid volunteer days.
- Why this job: Make a real impact in HR while enjoying work-life balance and growth opportunities.
- Qualifications: CIPD qualification preferred; strong communication and organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
We have a fantastic opportunity for a People Services Advisor to join our Transactional team within HR supporting our Group Business unit. This is a permanent, full-time role that will be based in Liverpool. This role will offer hybrid working.
The purpose of the role is to undertake operational delivery of the People Services 1st Line Triage & Query Management Triage (Tier 1) for Amey, supporting the function of People Services within service level agreement and key performance indicators. The standard hours of work are based on 37.5 hours per week, Monday - Friday, 09:00 - 17:00. Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns.
You will be responsible for:
- Delivering best in practice in accordance with legislative, policy and governance requirements, and ensure that Amey’s values are always reflected.
- Assisting HR Managers, Tier 2 Quality Assurance and Tier 3 Key Account Management teams with queries, daily tasks and out of scope projects delivery.
- Supporting an efficient, cost effective and customer orientated, service operating model.
- Acting as 1st Line Query Management for all transactional cases received in People Services from Amey Employees and transferred from Customer Services.
- Acting as support for Customer Services on all employee related requests and queries as and when required.
- Escalating complex cases to Tier 2 (Quality Assurance) as and when required.
- Delivering excellent customer service, responding to cases in a professional manner.
- Triaging and resolving assigned cases within the indicated Service Level Agreement and in line with Advisor Quality Standards.
- Working closely with Tier 2 (Quality Assurance) Team to resolve complex queries and escalations within Service Level Agreement.
- Working closely with Tier 3 (Key Account Management) Team to support normal functioning.
- Ensuring collaborative working and support with all relevant stakeholders.
- Supporting continuous service improvement with People Services.
We want to hear from you if you have:
- CIPD qualification would be desirable.
- Excellent communication skills, both written and verbal.
- Great attention to detail.
- Ideally experience within a HR environment or Customer Service environment.
- Previous experience with HR systems would be desirable (SAP, Success Factors, ASM).
- Highly organised.
What we can offer you:
- Flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs.
- Career Development - Exceptional development and progression plan.
- Pension - Generous Pension scheme which we will contribute to.
- Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership.
- Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers.
- Social Value - You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives.
We embrace difference and support individuals to work in ways that work best for them. We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.
Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process.
People Services Advisor - Transactional in Liverpool employer: ameygroupi
Amey is an excellent employer, offering a supportive work culture that prioritises employee growth and development within the dynamic environment of Leuchars and Edinburgh. With a focus on long-term career progression and strong relationships with the Ministry of Defence, employees can expect meaningful engagement and the opportunity to make a real impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Advisor - Transactional in Liverpool
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at ameygroupi!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at ameygroupi.
We think you need these skills to ace People Services Advisor - Transactional in Liverpool
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at ameygroupi. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to ameygroupi and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at ameygroupi. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to ameygroupi's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at ameygroupi
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with ameygroupi.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at ameygroupi will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact ameygroupi and how you would contribute to adapting HR strategies.
