At a Glance
- Tasks: Support HR operations and deliver excellent customer service in a dynamic team.
- Company: Join Amey, a forward-thinking company with a commitment to diversity and inclusion.
- Benefits: Competitive salary, flexible working, training opportunities, and generous holiday allowance.
- Other info: Enjoy career growth and community engagement through volunteering opportunities.
- Why this job: Make a real impact in HR while developing your skills in a supportive environment.
- Qualifications: CIPD Level 3 preferred; strong communication and organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
We have a fantastic opportunity for a People Services Advisor to join our Transactional team within HR supporting our Group Business unit. This is a 12‑Month Fixed‑term contract with an opportunity to go permanent that will be based in Liverpool, The Matchworks, 142 Speke Road, Liverpool, L19 2PH. This role will offer hybrid working with an average of at least 3 days office based. The standard hours of work are based on 37.5 hours per week, Monday – Friday, 09:00 – 17:00. The salary will be dependent on experience.
The purpose of the role is to undertake operational delivery of the People Services 1st Line Triage & Query Management Triage (Tier 1) for Amey, supporting the function of People Services within service level agreement and key performance indicators.
What you will do:
- Deliver best in practice in accordance with legislative, policy and governance requirements, and ensure that Amey’s values are always reflected.
- Assist HR Managers, Tier 2 Quality Assurance and Tier 3 Key Account Management teams with queries, daily tasks and out of scope project delivery.
- Support an efficient, cost‑effective and customer‑oriented service operating model.
- Act as 1st‑Line Query Management for all transactional cases received in People Services from Amey Employees and transferred from Customer Services.
- Act as support for Customer Services on all employee‑related requests and queries as and when required.
- Escalate complex cases to Tier 2 (Quality Assurance) as and when required.
- Deliver excellent customer service, responding to cases in a professional manner.
- Triage and resolve assigned cases within the indicated Service Level Agreement and in line with Advisor Quality Standards.
- Work closely with Tier 2 (Quality Assurance) Team to resolve complex queries and escalations within Service Level Agreement.
- Work closely with Tier 3 (Key Account Management) Team to support normal functioning.
- Ensure collaborative working and support with all relevant stakeholders.
- Support continuous service improvement with People Services.
What you will bring:
- CIPD Level 3 qualification would be desirable.
- Excellent communication skills, both written and verbal.
- Great attention to detail.
- Ideally experience within an HR environment or Customer Service environment.
- Previous experience with HR systems would be desirable (SAP, Success Factors, ASM).
- Highly organised.
Our benefits:
- Remuneration – Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
- Career Growth – Shine in your career with advancement opportunities.
- Training Opportunities – Unlock your potential with comprehensive training, including fully funded leadership programmes tailored to your personal growth.
- Holidays – Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
- Pension – Generous pension scheme, with extra contributions from Amey.
- Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
- Exclusive Discounts – Access our online portal filled with discounts from leading retailers, healthcare services and more, helping you save on the things that matter.
- Give Back to community – Two Social Impact Days each year, for volunteering and fundraising opportunities.
- Family friendly policies – For new parents or if you provide care for a dependant.
- Membership of our Affinity Networks – Who connect, support and inspire diverse communities within Amey.
Application Guidance and Diversity & Inclusion:
At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a disability‑confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.
People Services Advisor - Transactional in Liverpool employer: ameygroupi
Amey is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, comprehensive training programmes, and generous holiday allowances. With a supportive work culture in Liverpool, employees benefit from flexible working arrangements, a strong pension scheme, and opportunities to engage in community service, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Advisor - Transactional in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Amey's values and how they align with your own. This will help you connect better during the conversation and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences relate to the People Services Advisor role, especially your customer service experience and attention to detail.
✨Tip Number 3
Dress to impress! Even if the role offers hybrid working, showing up in smart attire for your interview can make a great first impression. It shows that you take the opportunity seriously and respect the interviewers' time.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace People Services Advisor - Transactional in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the People Services Advisor role. Highlight your relevant experience in HR or customer service, and don’t forget to mention any specific skills that match the job description!
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We want to see how you express yourself, so make sure your writing reflects your ability to communicate effectively.
Highlight Attention to Detail:This role requires great attention to detail, so ensure your application is free from typos and errors. Double-check everything before hitting send – it shows us you care about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at ameygroupi
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the People Services Advisor role and its responsibilities. Familiarise yourself with the key tasks like query management and customer service delivery, as well as the values of the company. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that highlight your verbal and written communication abilities. Think about times when you successfully resolved queries or provided exceptional customer service. Practising these examples will help you articulate your experiences clearly during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex queries. Think through potential situations you might face in the role and how you would approach them. This will show your critical thinking and readiness to tackle challenges in a real-world context.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values and career goals.
