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- Tasks: Provide hybrid IT support and resolve incidents with a focus on customer service.
- Company: Join Amey, a vibrant company dedicated to excellent IT service.
- Benefits: Enjoy competitive pay, holidays, training, and flexible perks.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Kickstart your career in IT with growth opportunities and hands-on experience.
- Qualifications: 5 GCSEs including English and Maths; IT Service Desk experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Amey is looking for an IT Analyst based in Liverpool to provide hybrid first and second line IT support. You’ll join a vibrant IT Service Desk, handling incidents and requests while maintaining a focus on excellent customer service. You'll work collaboratively with technical resolver groups to ensure a timely resolution of issues and contribute to continuous service improvement.
With at least 5 GCSEs including English and Maths, prior experience in an IT Service Desk is beneficial. Amey offers competitive remuneration, career growth, and a range of benefits including holidays, training opportunities, and flexible perks.
IT Service Desk Analyst — Hybrid Support & Career Growth employer: ameygroupi
Contact Detail:
ameygroupi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst — Hybrid Support & Career Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amey on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to showcase our problem-solving skills and customer service approach, as these are key in the role.
✨Tip Number 3
Don’t forget to highlight your soft skills! Being a great communicator and team player is just as important as technical know-how. Let’s make sure we show how we can contribute to the vibrant IT Service Desk.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match what Amey is looking for in an IT Analyst.
We think you need these skills to ace IT Service Desk Analyst — Hybrid Support & Career Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer service abilities and any previous roles in an IT Service Desk.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our vibrant IT Service Desk. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and work collaboratively with others to resolve problems quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ameygroupi
✨Know Your Stuff
Make sure you brush up on your IT knowledge, especially around first and second line support. Familiarise yourself with common issues and resolutions that an IT Service Desk might encounter. This will not only help you answer technical questions but also show your enthusiasm for the role.
✨Customer Service is Key
Since the role focuses heavily on excellent customer service, think of examples from your past experiences where you’ve gone above and beyond to help a customer. Be ready to discuss how you handle difficult situations and maintain a positive attitude under pressure.
✨Collaborative Spirit
Amey values teamwork, so be prepared to talk about how you work with others. Share specific instances where you collaborated with technical teams or resolved issues as part of a group. Highlighting your ability to communicate effectively will set you apart.
✨Show Your Growth Mindset
With career growth being a big part of this opportunity, express your eagerness to learn and develop. Discuss any training or certifications you’re interested in pursuing and how they align with your career goals. This shows that you’re not just looking for a job, but a place to grow.