Facilities Assistant

We are excited to offer a fantastic opportunity for a Permanent Facilities Assistant based onsite in Central London. The salary is £30,250.08. Join our vibrant, inclusive community in Complex Facilities working on Distribution services to provide professional, efficient, and secure portering and distribution services to all users of MoD Whitehall Group Buildings.

What you will do:

• Undertake Help Desk instructions in line with priorities to ensure completion within stated timescales and immediate feedback to supervisors on completion.
• Accept, receipt and check deliveries following off-loading by the goods inwards team.
• Ensure that following receipt all goods are sorted, delivered or collected in a timely manner to customers in accordance with service level agreements, and ensure that customers sign for all goods received.
• Sort incoming post and deliver to mail points; collect and process outgoing mail in line with agreed SLAs.
• Sort, manifest, and dispatch Royal Mail & MOD Establishment signature post, including items up to Top Secret classification; prepare and dispatch security pouches.
• Assist the Churn team with moves, furniture, crates and other equipment as requested.
• Stock break-out areas on all floors with the appropriate levels of toners and paper.
• Maintain breakout areas with appropriate stock levels; deliver specific consumables directly to desks following Helpdesk calls.
• Carry out flag tasks as required, including general maintenance, half-masting and raising in line with government requests.
• Attend to conference set up/take down as per instructions received by Amey's Conference team.
• Carry out checks of the equipment and furniture for any damage and report to line manager for repair or potential replacement.
• Ensure that water dispensers are supplied, replenished and drip trays are emptied, and dispensers are cleaned daily.
• Utilise Concept to log, retrieve, update and sign off tasks assigned.
• Record the number of items delivered of all goods daily.
• Record daily counts of delivered goods and dispatched mail/packages.
• Ensure that all security regulations are complied with, including access to secure areas and escorting people on red passes.
• Ensure all responsibilities are carried out in respect of H&S legislation including the completion of WorkRite, and local toolbox talks.
• Escort red pass holders upon request.
• Ensure all Amey policies and procedures are complied with.
• Understand and comply with all Emergency Procedures and risk assessments carried out.
• Collaborate with colleagues across departments to develop innovative solutions, ensuring alignment with organisational objectives.
• Any other duties as required.

What you will bring:

• Excellent customer service skills and able to work in a shift pattern between 08:00 – 18:00 and occasional overtime if required.
• Team player, able to work willingly and effectively on your own or within a team to achieve objectives.
• Understand team goals and provide a professional image of Amey to customers.
• Relevant security clearance is essential.
• Willingness to learn and develop new skills while helping and supporting colleagues.
• Willingness and ability to work to all risk assessments.

We welcome applications from a diverse range of candidates. Due to location, the individual will require to hold DV STRAP clearance and be required to sign a secrecy document prior to employment starting.

At Amey, we work on long-term stable contracts so you can plan a long-term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine.

Our benefits:

• Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
• Shine in your career with advancement opportunities.
• Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
• Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
• Generous pension scheme, with extra contributions from Amey.
• Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
• Access our online portal filled with discounts from leading retailers, healthcare services, and more.
• Two Social Impact Days each year, for volunteering and fundraising opportunities.
• Family friendly policies for new parents or if you provide care for a dependant.
• Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey.
• Free Gym membership onsite.
• Onsite Canteen and shop.

About Amey:

Amey is a global, integrated infrastructure consultancy and operations partner. We design, deliver, protect, and maintain critical assets and systems. We advise, design, finance, deliver, and enhance civic, transport, and defence systems. By combining strategic intelligence, engineering, infrastructure finance, and operational expertise, we create secure, resilient, compliant, and high-value outcomes across the lifecycles of new and legacy assets.

At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine. As a disability confident leader, we're proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.