At a Glance
- Tasks: Manage customer queries and provide top-notch support in a fast-paced environment.
- Company: Join Amey, a leading employer committed to your growth and wellbeing.
- Benefits: Competitive salary, flexible benefits, generous holidays, and career development opportunities.
- Other info: Diverse and inclusive culture with community initiatives and volunteering opportunities.
- Why this job: Make a real impact while building a fulfilling career in customer service.
- Qualifications: Strong organisational skills and the ability to thrive under pressure.
The predicted salary is between 25000 - 32000 £ per year.
We are excited to offer a fantastic opportunity for a permanent Customer Service Operator to join our dynamic Sheffield team at our Olive Grove Depot (S2 3GE). This role will be based on site. The standard hours of work are 40 hours per week, Monday - Friday.
In this role, you will support the Sheffield account to deliver effective and efficient customer facing services, by processing maintenance, undertaking compliance related tasks and resolving customer requests/queries/complaints. You will provide first line support for Amey Contracts, employees and partners and be responsible for maintaining client relationships through a quality standard level of customer service.
What You’ll Do:
- Management for all customer queries/requests/complaints received in Customer Services from Amey employees, clients and contracts.
- Answering high volumes of calls within agreed targets for each contract.
- Ensuring excellent levels of customer service and service delivery are maintained and exceeded.
- Process calls, e-mail, and web requests via Amey’s chosen software.
- Job ownership of all processed requests through to completion, including progress chasing and liaison with client and on-site staff.
- Escalating customer requests/queries/complaints as appropriate.
- Understanding relevant contract response times and Service Level Agreements in the transacting of customer queries/requests/complaints.
- General Administration tasks that are required for normal functioning and out of scope projects for Customer Services.
- Completion of all shift responsibilities such as monitoring of web events, e-mail events, and external web applications systems and running of daily/weekly/monthly reports.
- Demonstrate confidence in daily responsibilities and system use to existing and new clients.
Why Join Us?
- Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
- Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like Team Leader.
- Training Opportunities: Unlock your potential with comprehensive training tailored to your growth.
- Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs.
- Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
- Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy a further 5 days!
- Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.
- Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more.
- Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.
What You’ll Bring:
- The ability to work under pressure and deliver within tight deadlines, to prioritise own workload and work with initiative.
- Exceptional organisational skills particularly in time and diary management.
- The ability to handle diverse workloads.
- Ability to understand complex schedules, with a logical, methodological approach.
If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.
Application Guidance: At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don’t hesitate to reach out to our recruiter for this role.
Customer Service Operator employer: ameygroupi
Amey is an exceptional employer that prioritises your professional growth and wellbeing, offering a competitive salary, comprehensive training, and clear career advancement opportunities within our vibrant Sheffield team. With a strong commitment to diversity and inclusion, we provide a supportive work culture where you can thrive, alongside generous benefits such as a robust pension scheme, flexible working options, and the chance to engage in meaningful community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Amey and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your soft skills! Customer service is all about communication and empathy. Be ready to share examples of how you've successfully resolved customer issues or improved client relationships in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Operator role. Highlight your relevant experience and skills that match what we’re looking for, like handling customer queries and maintaining client relationships.
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve successfully resolved a customer complaint in the past.
Be Professional Yet Personable:While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone can go a long way in making your application stand out. We love candidates who can connect with customers on a personal level.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people and shows us you’re serious about joining our team at Amey!
How to prepare for a job interview at ameygroupi
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Operator role. Familiarise yourself with the key responsibilities like managing customer queries and maintaining client relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Common Scenarios
Since this role involves handling customer complaints and queries, it’s a good idea to prepare for situational questions. Think of examples from your past experiences where you successfully resolved issues or provided excellent service. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Organisational Skills
The job requires exceptional organisational skills, so be ready to discuss how you manage your time and workload. You might want to share specific tools or methods you use to stay organised, especially when dealing with high volumes of calls or tasks. This will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
