Quality Assurance Manager in Birmingham

Amey are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions for transport infrastructure and complex facilities. Working for us, you’ll be delivering sustainable infrastructure solutions that enhance life and protect our shared future. Our people are driven by a set of strong values, based on safety, insight, and collaboration.

The Opportunity

We have a fantastic opportunity for a permanent Quality Assurance Manager to join our Consulting team. The Quality Assurance Manager is a key position within the central HSEQ team, responsible for supporting continuous improvement and quality assurance across the organisation. The role is strategic in nature, with a focus on compliance, innovation, and digital transformation to elevate operating standards and deliver excellence throughout the business.

The role

This position reports to the Quality and Improvement Business Partner and works collaboratively with operational business sectors/accounts and enabling functions. The Assurance Manager helps maintain compliance with ISO 9001, ISO 14001, and ISO 45001 as a core offering but will also be involved in ISO 50001, ISO 19650, PAS 2080, RISQS, Achilles UVDB and NERS. This will be done by actively taking part in audits and will lead initiatives to enhance efficiency, mitigate risk, and improve client satisfaction. The role also involves championing Quality 4.0 by integrating technology and digital tools into organisational processes.

Key responsibilities

• Support the implementation of quality strategy aligned with Amey Group and Consulting business unit objectives.
• Ensure operational teams apply the Amey model and subscribed standards, providing guidance to HSEQ personnel.
• Proactively maintain up-to-date knowledge of relevant legislation, regulations, and industry best practices through formal continuing professional development (CPD), ensuring personal competence and credibility.
• Clearly communicate updates on standards, policies, and procedures to all relevant stakeholders, ensuring that expectations and requirements are consistently understood and followed.
• Demonstrate ethical, reliable, and conscientious behaviour in all activities, and setting a positive example for others in the organisation.
• Provide guidance to operational teams and HSEQ personnel to ensure adherence to the Amey model and subscribed standards, with a focus on maintaining compliance.
• Develop and manage audit schedules and conducting surveillance visits to monitor compliance.
• Support incident investigations and root cause analysis and advising on effective preventive actions.
• Manage the Amey online reporting tool, EcoOnline, overseeing action closures to the required quality and standard, and formally challenging overdue items.
• Analyse data to identify trends and recommending improvements to enhance efficiency, mitigate risk, and improve client satisfaction.
• Review management systems and support risk control implementation.
• Actively support and participate in Supplier evaluations.
• Support bid teams to embed Amey’s strategy and compliance approach into bid submissions.
• Manage HSEQ digital systems, ensuring there is minimum downtime to allow the business to operate.
• Innovate digital solutions where possible to keep moving the business and our clients forward as new tools and strategies emerge.

What you will bring to us

• ISO 9001 Auditor Qualification.
• Ability to define Assurance standards which are pertinent to the business.
• Able to plan for assurance, inclusive of processes and resources required to achieve best in class assurance needs.
• The ability to monitor and assess assurance controls in place inclusive of any deviation from defined standards or regulatory requirements.
• Oversight of process effectiveness at different stages to identify and recommend corrective actions or areas of improvement.
• Competence in implementing continual improvement opportunities through review, engagement and collaboration with key stakeholders within the business to prevent future defects or issues.
• Support the business in elevating excellence to assure client satisfaction, minimise risk, increase efficiency and building a reputation for delivering high quality services.
• Delivery of specialist technical support across diverse and complex organisations.
• Applied expert knowledge to develop and implement robust improvement plans.
• Collaborated effectively within complex business environments to drive management system compliance and deliver improvement initiatives aligned with stakeholder needs.
• Supported the ongoing enhancement of Integrated Management Systems (IMS) and its components, facilitating cultural change through agreed activities.
• Experienced in supporting and managing systems, ensuring operational efficiency and compliance.
• Leadership & Management Lean/Six Sigma.

What we can offer you

At Amey, we recognise that our biggest asset is our people. That’s why when you join us, we offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers. Our dedicated progression framework identifies your career pathway and progress within the organisation, and with dedicated mentoring and support on hand to ensure you hit your career milestones. We’re huge advocates for professional development and offer a recognition bonus for those achieving professional qualifications.

Work-life Balance

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

Health cash plan, 24 GP, support and assistance programmes, wellbeing ambassadors and Wellbeing Wednesday, dental vouchers.

EDI

At Amey we celebrate our people and all that they are. This is reflected in our Affinity Group networks, providing a community of support and connection, a safe space to share experiences, learn from one another and generate ideas – Women @ Amey, NeuroDiversity, Armed Forces, Multicultural Network, Pride, Diversability and Parents & Carers.

Social Value

You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives. Plus, a range of other great perks and benefits including:

• Pension – Generous Pension scheme which we will contribute to.
• Choices – Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership.
• Save with Amey – Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in.

Your Career at Amey Consulting

At Amey Consulting, we value collective expertise, but also the spark one person can bring. As one of us, you can really be yourself, because your individuality is an asset. You’ll be stretched, but always supported. We’ll recognise your hard work and look after your well-being too. You’ll be empowered to play your part and achieve, encouraged to fulfil your own ambition as well as the shared one.

Application Guidance

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional application support that may be required at any point during the recruitment process.