At a Glance
- Tasks: Provide a warm reception service and support daily building operations.
- Company: Join Amey, a company that values diversity and community.
- Benefits: Competitive pay, career growth, flexible benefits, and generous holiday allowance.
- Other info: Enjoy comprehensive training and opportunities for leadership development.
- Why this job: Be the friendly face of the company and make a real difference every day.
- Qualifications: Excellent communication skills and a proactive attitude are essential.
The predicted salary is between 14.12 - 14.12 £ per hour.
Location: National Highways, Woodlands Manton Lane Manton Industrial Estate Bedford MK41 7LW – This role will be based on site.
Salary: £14.12 per hour.
Hours: 37.5 hours per week – 06:45am – 14:45pm.
BPSS security clearance required.
Responsibilities
- Provide a friendly and professional reception service for visitors, contractors and staff.
- Manage visitor sign‑in procedures and ensure all guests are welcomed appropriately.
- Answer and direct telephone calls, emails and general enquiries.
- Carry out daily building opening procedures, including unlocking the premises and ensuring the site is ready for staff and visitors.
- Complete routine building checks and report any issues or concerns.
- Monitor building systems and report any alerts or faults to the Facilities Management team.
- Raise maintenance requests and assist with tracking progress.
- Support contractors and visitors while they are on site.
- Assist the Facilities Management team with the smooth day‑to‑day operation of the building.
- Follow Health & Safety procedures and help maintain a safe working environment.
What you bring
- Excellent customer service and communication skills.
- A friendly, professional and approachable manner.
- Good organisational skills and attention to detail.
- Confidence using Microsoft Office applications, including Outlook, Word and Excel.
- A proactive approach and willingness to learn new skills.
- The ability to identify and report issues clearly and promptly.
- A positive attitude and a strong team ethic.
Benefits
- Competitive hourly pay with potential yearly reviews.
- Career growth opportunities, such as advancement to Facilities Team Leader.
- Comprehensive training, including fully funded leadership programmes.
- At least 24 days holiday plus bank holidays, with the option to buy further days.
- Generous pension scheme with extra contributions from Amey.
- Flexible benefits, including insurance benefits, Cycle2Work scheme and discounted gym membership.
- Access to exclusive discounts through our online portal.
- Two Social Impact Days each year for volunteering and fundraising.
- Family‑friendly policies for new parents or those who provide care for a dependant.
- Membership of Affinity Networks that support diverse communities within Amey.
EEO Statement: At Amey we welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a disability confident leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team for any access needs, reasonable adjustments or additional support required during the recruitment process.
We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible.
Receptionist/ Caretaker in Bedford employer: ameygroupi
At Amey, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional growth. Located in Bedford, our Receptionist/Caretaker role provides competitive pay, comprehensive training, and ample opportunities for career advancement, all while fostering a family-friendly environment with generous benefits and a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/ Caretaker in Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ameygroupi. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ameygroupi before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist/ Caretaker in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ameygroupi:Your cover letter is your chance to shine! Tell us why you want to work at ameygroupi specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ameygroupi!
How to prepare for a job interview at ameygroupi
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
