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- Tasks: Engage with communities and manage void properties to ensure they meet move-in standards.
- Company: Join Amey, a leading provider of sustainable infrastructure solutions.
- Benefits: Competitive salary, flexible benefits, training opportunities, and generous holiday allowance.
- Why this job: Make a real difference in your community while building a rewarding career.
- Qualifications: Experience in safety management and maintenance tasks; training provided for growth.
- Other info: Diverse and inclusive workplace with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are excited to offer a fantastic opportunity for a 13-month fixed term contract for a Void Officer/ Customer & Community Engagement Officer covering various sites across East Anglia including Marham, Swanton Morley and Honington. Please note full Driving License essential.
HOURS OF WORK: 37.5 Hours a week, Monday to Friday
Join our vibrant, inclusive community to join our Regional Accommodation Maintenance Service (RAMS) contracts. The role plays an important part in ensuring void properties are maintained, managed, and prepared to receive families ensuring properties reach the required Move In standard. Close liaison with our local supply chain operatives to deliver a consistently good service is essential.
What You Will Do
- Liaise with Performance and Continuous Improvement Coaches and Void Managers to ensure void performance concerns are captured, and improvement plans developed.
- Assess every property within the area of responsibility at the start of the void period to ensure all tasks required to bring the property to the move in standard and improve the lived experience are captured and presented to the client for endorsement.
- Assurance of the ground maintenance contract within the area of responsibility ensuring the grounds teams always remain contractually compliant.
- Plan resources effectively and monitor against clear objectives, ensuring milestones and targets are met.
- Using available technology produce and analyse data, maintain accurate records, and identify problems within area of remit.
- Work in compliance with Amey processes and identify and share effective ways of working within the Amey contract.
- Support the development of the supply chain void preparation team ensuring they meet the required preparation standards for properties at the Pre-Move in Check.
What You Will Bring
- Knowledge and experience managing safety in construction or housing environment.
- Planning and management of maintenance tasks.
- Detail orientated and experience of identifying opportunities to improve maintenance standards.
- Management of Safe Systems of work.
- Accredited training qualification in, Asbestos Responsible Person, Legionella Responsible Person, Authorised Person Training, Emergency First Aid and Fire Safety.
- It would be desirable if you have sound understanding of Construction & Property Maintenance processes and maintain focus on site compliance to deliver results although this is not essential as we will provide you with the required development you need to bring you up to speed.
We welcome applications from a diverse range of candidates. Please note this role will undergo full Security Clearance.
Why join Amey?
- Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
- Shine in your career with advancement opportunities.
- Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth.
- Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
- Generous pension scheme, with extra contributions from Amey.
- Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
- Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
- Two Social Impact Days each year, for volunteering and fundraising opportunities.
- Family friendly policies for new parents or if you provide care for a dependant.
- Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey.
About Amey
We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.
To find out more visit our website amey.co.uk/careers.
Application Guidance and Diversity & Inclusion
At Amey we constantly evolve how we work to reflect the different needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine. As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.
Apply today. We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible.
Inspiring Impact Together.
Void/Customer and Community Engagement Officer employer: Amey
Contact Detail:
Amey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Void/Customer and Community Engagement Officer
✨Tip Number 1
Get to know the company! Research Amey and their values, especially around community engagement. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community engagement. This can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to void management and community engagement. Think about specific examples from your past experiences that demonstrate your skills and how they align with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Void/Customer and Community Engagement Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Void/Customer and Community Engagement Officer. We want to see how you can contribute to our team, so don’t hold back!
Showcase Your Experience: When detailing your past roles, focus on relevant experiences that demonstrate your ability to manage void properties and engage with communities. Use specific examples to illustrate your achievements and how they relate to the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your writing is easy to read. This will help us quickly understand your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows you’re serious about joining our vibrant community at Amey!
How to prepare for a job interview at Amey
✨Know Your Stuff
Make sure you understand the role of a Void/Customer and Community Engagement Officer inside out. Familiarise yourself with the responsibilities listed in the job description, especially around property management and community engagement. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in managing safety in construction or housing environments. Think about times when you've improved maintenance standards or worked effectively with supply chains. These stories will make you stand out during the interview.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows that you're not just looking for any job, but that you're keen on being part of their community.
✨Be Yourself
Amey values diversity and inclusion, so don’t be afraid to let your personality shine through. Be honest about your experiences and what you can bring to the table. Authenticity can really resonate with interviewers and help you connect on a personal level.
