At a Glance
- Tasks: Manage customer queries and provide top-notch support to clients and colleagues.
- Company: Join Amey, a leading employer committed to your growth and wellbeing.
- Benefits: Enjoy competitive salary, flexible benefits, and at least 24 days holiday.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: GCSEs in English and Maths; strong organisational skills required.
The predicted salary is between 24000 - 30000 € per year.
We are excited to offer a fantastic opportunity for a permanent Customer Service Operator to join our dynamic Sheffield team at our Olive Grove Depot (S2 3GE). This role will be based on site. The standard hours of work are 40 hours per week, Monday – Friday.
In this role, you will support the Sheffield account to deliver effective and efficient customer facing services, by processing maintenance, undertaking compliance related tasks and resolving customer requests/queries/complaints. You will provide first line support for Amey Contracts, employees and partners and be responsible for maintaining client relationships through a quality standard level of customer service.
What You’ll Do- Management for all customer queries/requests/complaints received in Customer Services from Amey employees, clients and contracts.
- Answering high volumes of calls within agreed targets for each contract.
- Ensuring excellent levels of customer service and service delivery are maintained and exceeded.
- Process calls, e‑mail, and web requests via Amey’s chosen software.
- Job ownership of all processed requests through to completion, including progress chasing and liaison with client and on‑site staff.
- Escalating customer requests/queries/complaints as appropriate.
- Understanding relevant contract response times and Service Level Agreements in the transacting of customer queries/requests/complaints.
- General Administration tasks that are required for normal functioning and out of scope projects for Customer Services.
- Completion of all shift responsibilities such as monitoring of web events, e‑mail events, and external web applications systems and running of daily/weekly/monthly reports.
- Demonstrate confidence in daily responsibilities and system use to existing and new clients.
At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top 1% of employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here’s what you can expect when you join our team:
- Competitive salary with potential for yearly reviews.
- Career growth through clear advancement opportunities, including roles such as Team Leader.
- Training opportunities with comprehensive, tailored programmes.
- Personal development through mentorship and award‑winning programmes such as Leadership Development, Women@Amey, and Multicultural Leadership programmes.
- Pension with company contributions.
- Holidays: at least 24 days plus bank holidays, with the option to buy an additional 5 days.
- Flexible benefits such as additional leave, cycle‑to‑work schemes, charitable giving, and gym memberships.
- Exclusive discounts from leading retailers and healthcare services.
- Social impact opportunities including paid volunteering days and fundraising.
- English & Mathematics GCSEs (or equivalent).
- The ability to work under pressure and deliver within tight deadlines, prioritising own workload and working with initiative.
- Exceptional organisational skills, particularly in time and diary management.
- The ability to handle diverse workloads.
- Ability to understand complex schedules with a logical, methodological approach.
If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.
Diversity & InclusionAt Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.
Customer Service Operator in Sheffield employer: Amey
Amey is an exceptional employer that prioritises your professional growth and wellbeing, offering a competitive salary, clear career advancement opportunities, and tailored training programmes. Located in Sheffield, our Olive Grove Depot fosters a supportive work culture with a strong emphasis on diversity and inclusion, alongside unique benefits such as flexible leave options, exclusive discounts, and social impact initiatives. Join us to make a meaningful impact while enjoying a fulfilling career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Amey and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, as a Customer Service Operator, you'll need to demonstrate your ability to communicate effectively with clients and colleagues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Operator in Sheffield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Operator role. We want to see how you can bring value to our Sheffield team!
Showcase Your Communication Skills:Since this role involves handling customer queries and complaints, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to convey information effectively.
Highlight Relevant Experience:If you've got experience in customer service or similar roles, make it shine! We love seeing how your past experiences can contribute to maintaining excellent customer service standards at Amey.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Amey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Operator role. Familiarise yourself with the key responsibilities, such as managing customer queries and ensuring excellent service delivery. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role, like handling complaints or processing requests. Prepare some examples from your past experiences where you successfully resolved issues or provided exceptional service. This will demonstrate your problem-solving skills and ability to handle pressure.
✨Showcase Your Organisational Skills
Since the job requires exceptional organisational skills, be ready to discuss how you manage your time and workload. You could mention tools or methods you use to stay organised, especially when dealing with high volumes of calls or multiple tasks. This will highlight your suitability for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
