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- Tasks: Manage customer queries and ensure top-notch service delivery.
- Company: Join Amey, a leading provider of sustainable infrastructure solutions.
- Benefits: Competitive salary, flexible working, and generous holiday leave.
- Why this job: Kickstart your career with hands-on experience and professional development.
- Qualifications: Must be 18+, with good communication skills and a full UK driving licence.
- Other info: Enjoy a vibrant community and opportunities for growth in Sheffield.
The predicted salary is between 800 - 1400 £ per month.
We are excited to offer a fantastic opportunity for a Customer Service Apprentice to join our Sheffield Local Authority account based in Sheffield.
Starting Salary: £25,536.00 (Subject to review)
Location: Ecclesfield Depot, Sheffield, S35 9YR
Working hours per week: Monday - Friday 8:00 - 4.30. 40hr/week
Start date: September 2026
As part of your apprenticeship, you will be enrolled onto a Customer Service Practitioner level 2 apprenticeship which will take approximately 15 months to complete. You will be fully supported by our partnered college to achieve this qualification, having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office.
Join our vibrant, inclusive community in Sheffield Local Authority working on diverse projects that make a real positive impact across the UK.
Responsibilities:
- Management for all customer queries/requests/complaints received in Customer Services from Amey employees, clients and contracts.
- Answering high volumes of calls within agreed targets for each contract.
- Ensuring excellent levels of customer service and service delivery are maintained and exceeded.
- Process calls, e-mail, and web requests via Amey’s chosen software.
- Job ownership of all processed requests through to completion, including progress chasing and liaison with client and on-site staff.
- Escalating customer requests / queries / complaints as appropriate.
- Understanding relevant contract response times and Service Level Agreements in the transacting of customer queries/requests/complaints.
- General Administration tasks required for normal functioning and out of scope projects for Customer Services.
- Completion of all shift responsibilities such as monitoring web events, e-mail events, and external web application systems and running of daily/weekly/monthly reports.
- Demonstrate confidence in daily responsibilities and system use to existing and new clients.
- Proactively following up to see cases through to completion, and making proactive outbound telephone calls.
- Ensuring high level of attention to detail in all work tasks (cases, reports, requests).
- Adhering to Amey company policy and Customer Services processes.
- Record and report any non-compliance issues to a Team Leader/Manager as soon as practicable.
- Provide regular management information reports as required.
- Assist in delivering targeted Customer Services training to new employees as needed.
- Assist in creating and analysing performance/improvement reports to be sent to the Customer Services Manager at the end of each month.
- Scheduling responsive and planned appointments for field-based operatives across the business.
What You Will Bring:
- If you do not have GCSE/functional skills qualifications, you must achieve a minimum of entry level 3 in Maths and English during initial assessment.
- Full UK driving licence.
- Proficient typing speed.
- Multi-tasking in a fast-paced environment.
- Excellent interpersonal skills.
- The ability to work under pressure and deliver within tight deadlines, to prioritise own workload and work with initiative.
- Exceptional organisational skills, particularly in time and diary management.
- Contact Centre / Centre / Administration Experience is desirable.
- Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account.
Please note that successful applicants will be required to undergo random drug and alcohol testing in line with our commitment to maintaining a safe and compliant working environment.
Why join Amey?
- Competitive annual salary with potential for yearly reviews.
- Mentoring and a structured learning and development programme.
- Fully funded leadership programs.
- 24 days leave plus bank holidays, with option to buy more.
- Generous pension scheme with extra contributions from Amey.
- Hybrid, part-time and flexible patterns open for discussion.
- Insurance, Cycle2Work, discounted gym membership.
- Online portal with discounts from leading retailers and services.
- Two Social Impact Days per year for volunteering or fundraising.
- Family-friendly policies for new parents or dependants.
- Affinity Networks membership for diverse communities within Amey.
About Amey:
We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.
Application Guidance and Diversity & Inclusion:
We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age. We guarantee applicants with a disability an interview if they meet the minimum requirements for the role.
Apply today. We may close this vacancy early if we receive sufficient applications.
Customer Service Apprentice in Sheffield employer: Amey
Contact Detail:
Amey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice in Sheffield
✨Tip Number 1
Get to know the company! Research Amey and their projects in Sheffield. Understanding their values and recent achievements will help you connect during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. As a Customer Service Apprentice, you'll be handling queries and complaints. Role-play with friends or family to get comfortable with different scenarios and responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Amey. Don’t forget to upload all your qualifications!
We think you need these skills to ace Customer Service Apprentice in Sheffield
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to make a positive impact in our Sheffield community.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we do at Amey.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Service Apprentice role.
Upload Your Documents: Don’t forget to include any relevant certificates or qualifications when you apply! We’ll be shortlisting based on this info, so make sure everything is uploaded correctly through our website.
How to prepare for a job interview at Amey
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Apprentice. Familiarise yourself with the responsibilities listed in the job description, like handling customer queries and maintaining service levels. This will help you answer questions confidently and show that you're genuinely interested.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service, such as how you would handle a difficult customer or prioritise tasks. You can even role-play with a friend or family member to get comfortable with your responses. The more you practice, the more natural it will feel during the actual interview.
✨Show Off Your Skills
Highlight your interpersonal skills and ability to multitask, as these are crucial for the role. Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved customer issues. This will demonstrate your capability and readiness for the fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the training opportunities available. This shows that you're not just interested in the job, but also in growing within the company. Plus, it gives you a chance to see if the role is the right fit for you!
