Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage queries for Sheffield Local Authority.
- Company: Join the vibrant Sheffield Local Authority team making a real impact.
- Benefits: Competitive salary, career growth, flexible working, and exclusive discounts.
- Why this job: Be part of transformative projects improving infrastructure across the UK.
- Qualifications: GCSEs or Entry Level 3 in Maths and English; strong communication skills.
- Other info: Enjoy a supportive environment with mentoring and training opportunities.
The predicted salary is between 800 - 1200 ÂŁ per month.
Overview
Location: Ecclesfield Depot, Sheffield, S35 9YR
Working hours per week: Monday – Friday 8:00 – 16:30; 40 hours per week
Start date: September 2026
Apprenticeship: Customer Service Practitioner Level 2 programme. The apprenticeship will take approximately 15 months, including 1‑2‑1 guidance, e‑learning materials and technical support through our partnered college.
Join our vibrant, inclusive community in Sheffield Local Authority, working on diverse projects that make a real positive impact across the UK.
The main purpose of the Customer Service Apprentice is to deliver effective and efficient customer‑facing services by processing maintenance requests, managing compliance‑related tasks and resolving customer queries and complaints.
Your Responsibilities
- Managing customer queries, requests and complaints received from Amey employees, clients and contractors.
- Answering high volumes of calls within agreed contract targets.
- Maintaining excellent levels of customer service and service delivery.
- Processing calls, emails and web requests via Amey’s chosen software.
- Taking ownership of all requests through to completion, including progress chasing.
- Escalating customer issues as appropriate.
- Understanding contract response times and Service Level Agreements.
- General administration tasks for day‑to‑day operations and out‑of‑scope projects.
- Completing shift responsibilities, including monitoring web events, email events, external systems and running daily/weekly/monthly reports.
- Demonstrating confidence in systems and processes to new and existing clients.
- Making proactive outbound calls and following up cases through to completion.
- Ensuring high attention to detail in all work, including cases, reports and requests.
- Adhering to Amey policies and Customer Service processes.
- Reporting any non‑compliance issues to a Team Leader or Manager.
- Providing regular management information reports as required.
- Assisting with training new employees in Customer Services.
- Supporting the creation and analysis of performance and improvement reports.
- Scheduling responsive and planned appointments for field‑based operatives.
What You Will Bring
- If you do not hold GCSE/Functional Skills qualifications, you must achieve a minimum of Entry Level 3 in Maths and English during initial assessment.
- Full UK driving licence.
- Proficient typing speed.
- Ability to multi‑task in a fast‑paced environment.
- Excellent interpersonal skills.
- Ability to work under pressure, meet tight deadlines and prioritise workload.
- Strong organisational skills, particularly in time and diary management.
Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Please note that successful applicants must undergo random drug and alcohol testing in line with our commitment to a safe and compliant working environment.
Why join Amey?
- Remuneration: Competitive annual salary with potential yearly reviews to ensure you’re rewarded for your contributions.
- Career Growth: Mentoring and a structured learning and development programme to support your professional and personal development.
- Training Opportunities: Fully funded leadership programmes and comprehensive training tailored to your growth.
- Holidays: 24 days’ annual leave plus bank holidays, with the option to buy more.
- Pension: Generous scheme with additional contributions from Amey.
- Flexible Working: Hybrid, part‑time and flexible work patterns open for discussion to support work–life balance.
- Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership.
- Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers.
- Giving Back: Two Social Impact Days each year for volunteering and fundraising.
- Family‑Friendly Policies: Support for new parents and those with caring responsibilities.
- Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey.
About Amey
We are a leading provider of full life‑cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.
Application Guidance and Diversity & Inclusion
We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role.
Apply today. We may close this vacancy early if we receive sufficient applications.
Commercial Apprentice in Sheffield employer: Amey
Contact Detail:
Amey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Apprentice in Sheffield
✨Tip Number 1
Get to know the company! Research Sheffield Local Authority and understand their projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your customer service skills! Since you'll be handling queries and complaints, role-play with friends or family. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Amey and ready to dive into this exciting apprenticeship.
We think you need these skills to ace Commercial Apprentice in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Service Apprentice. We want to see how you can contribute to our vibrant community in Sheffield!
Show Off Your Communication Skills: Since this role involves managing customer queries and complaints, it's crucial to demonstrate your excellent interpersonal skills. Use clear and concise language in your application to showcase your ability to communicate effectively.
Highlight Relevant Experience: If you've had any previous experience in customer service or similar roles, be sure to mention it! We love seeing how candidates have handled customer interactions and resolved issues in the past.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Amey.
How to prepare for a job interview at Amey
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Apprentice. Familiarise yourself with the tasks mentioned in the job description, like managing customer queries and processing requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, such as how you would handle a difficult customer or manage multiple tasks under pressure. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Interpersonal Skills
Since this role requires excellent interpersonal skills, think of examples from your past experiences where you've successfully communicated or resolved issues. Be ready to share these stories to highlight your ability to connect with customers and colleagues alike.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or specific projects you might be involved in. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
