At a Glance
- Tasks: Lead operations across multiple sites, ensuring top-notch service delivery and customer satisfaction.
- Company: Join Amey, a leader in facilities and estate management for Highways England.
- Benefits: Enjoy flexible working hours, competitive salary, and a supportive work-life balance.
- Other info: Dynamic role with opportunities for growth and a focus on employee empowerment.
- Why this job: Make a real impact on one of Europe's busiest road networks while developing your career.
- Qualifications: Experience in operations management and strong relationship-building skills required.
The predicted salary is between 40000 - 50000 € per year.
We have a fantastic opportunity for a Regional Operations Manager to join our National Highways Account. This role will be mobile across our accounts in the North. Standard hours are 37.5 Hours Per Week, Monday – Friday. Salary is dependent on experience.
Amey delivers total facilities and estate management services, including planned and reactive maintenance works, cleaning, project, and asset management across Highways England’s extensive operational estate. We work in partnership with our client, Highway England staff, building users and their supply chain partners to ensure the 24/7 service we provide is delivered to the highest standard with minimum impact or disruption to day‑to‑day operational requirements, keeping one of the busiest road networks in Europe safe for the people and businesses who rely on it every day. Work‑life balance and flexibility are key to our success. We empower our people to make choices that are right for them, offering hybrid, part‑time and flexible work patterns. With a network of offices across the UK, we’re open to discussing working options that suit you.
Responsibilities:
- Manage operational performance in accordance with service level agreements
- Plan and organise programming and managing works and services
- Manage multiple buildings and travel across the region (16 sites)
- Maintain relationships with customers to achieve high satisfaction
- Act as point of escalation for all customer issues
- Manage budget and review profit and loss for effective delivery within contractual requirements
- Develop and implement policies and operational systems and procedures
- Provide oversight and direction to employees within your zone according to organisational policies and procedures
- Manage supply chain to ensure works are carried out on time and in budget
- Ensure compliance with relevant health and safety legislation and Amey's health and safety management system
Regional Operations Manager (North) employer: Amey
Amey is an exceptional employer that prioritises work-life balance and flexibility, making it an ideal workplace for a Regional Operations Manager. With a commitment to employee growth and development, we offer opportunities to manage diverse operations across the North while ensuring a supportive work culture that values collaboration and high standards of service delivery. Our hybrid working options and focus on employee well-being make Amey a rewarding place to build a meaningful career in facilities and estate management.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager (North)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Regional Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your own. We want you to show them that you’re not just another candidate, but the perfect fit for managing their extensive operational estate.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to managing multiple sites and customer relationships. We suggest doing mock interviews with friends or family to build your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Regional Operations Manager (North)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience in managing operational performance and any relevant projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with customer relationships and budget management, and don’t forget to show your enthusiasm for working with us at Amey.
Showcase Your Flexibility:Since we value work-life balance and flexibility, make sure to mention any experiences that demonstrate your adaptability. Whether it's managing multiple sites or adjusting to changing priorities, we want to know how you handle it!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get all the latest updates directly from us!
How to prepare for a job interview at Amey
✨Know Your Stuff
Make sure you understand the role of a Regional Operations Manager inside out. Familiarise yourself with Amey's services, especially in facilities and estate management. Brush up on key terms like service level agreements and operational performance to show you’re ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to manage multiple sites and maintain customer relationships. Think about times when you successfully handled operational challenges or improved service delivery – these stories will make you stand out.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows you’re genuinely interested and helps you assess if it’s the right fit for you.
✨Emphasise Flexibility and Work-Life Balance
Since Amey values work-life balance and flexibility, be ready to discuss how you manage your time and adapt to changing circumstances. Share examples of how you’ve successfully balanced multiple priorities in previous roles, which aligns with their approach.
