At a Glance
- Tasks: Lead a team of Facilities Assistants and ensure smooth operations.
- Company: Join a dynamic organisation committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, flexible benefits, and comprehensive training.
- Other info: Opportunities for career growth and community engagement through Social Impact Days.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Experience in people management and understanding of health & safety legislation.
The predicted salary is between 30000 - 40000 € per year.
Location: London
Job Type: Permanent
Working Hours: Monday to Friday, 37.5 hours per week
What You Will Do
- People: Lead Facilities Assistants to ensure all contractual requirements are met. Manage all HR issues within the team and record them on the Coroner platform. Appraise, monitor, and evaluate staff performance on a regular basis and provide feedback. Ensure adequate staffing levels are maintained at all times. Manage and update team rotas to ensure all shifts are covered. Update People Portal with team absences. Ensure all staff complete their LearnUpon training in a timely manner. Encourage continuous improvement for yourself, the team, and the department. Manage the probation process in accordance with the Amey procedure.
- Payroll: Ensure payroll add-ons such as overtime and project work are processed on time to prevent any pay issues. Investigate any payroll issues as they arise and resolve them promptly.
- Security: Ensure all staff have and maintain correct clearance levels and passes are up to date. Ensure that all security regulations relating to mail receipt and deliveries are adhered to and all breaches are reported to the line manager in line with JSP440 & 367.
- Concept: Monitor and manage concept-tasks assigned to distribution services, ensuring timely acknowledgement, allocation, progress updates and completion in accordance with operational priorities and SLAs. Record and manage monthly productivity data, ensuring timely preparation of client performance reports.
- Subcontractors: Manage the visitation of sub-contractors to carry out service and maintenance jobs for the ATM and water service. Manage regular replacement of flags due to life cycle, laundering and relevant days as regulated by the Department Culture Media and Sport, including occasions where flags are required to be half-mast.
- Service Delivery: Manage and encourage collaboration between departments and contractors. Ensure all collection of mail and deliveries happens on time and in accordance with contractual and customer requirements.
- Health and Safety: Complete 01 reports on a monthly basis. Review and write risk assessments ensuring all staff read, understand and sign to confirm acknowledgement. Review COSHH and keep all paperwork up to date and correct. Ensure all departmental equipment is well maintained and serviced in line with contractual and legal requirements and keep related documentation updated. Perform any other duties as reasonably requested by management.
What You Will Bring
- Relevant experience in portage, postal services and records management.
- People management experience.
- Understanding and ability to deliver on all aspects of staff and HR issues.
- Knowledge of current health & safety legislation in relation to FM.
- Computer literate.
- Highly motivated and capable of working alone and equally as part of a team.
- Previous experience working within the Civil Service or Armed Forces.
- Ability to undertake projects as they arise.
- Knowledge of Amey and MoD security procedures regarding distribution of customer products.
- Demonstrated knowledge of the MoD goods receipt and delivery system, JSP 367 and JSP 440.
- Team player, able to work willingly and effectively on own initiative to achieve objectives.
- Flexible attitude to a changing environment.
- Willingness to learn and develop new skills while supporting colleagues.
- Willingness and ability to write and assess risk assessments.
- GCSE in Maths and English.
- Previous experience leading a team is essential.
- Experience being part of a high-profile and demanding contract is desirable.
- Previous knowledge of portering/mail or facilities is desirable.
- Excellent customer service skills and a smart appearance.
- Able to work in a shift pattern between 08:00 – 18:00 and occasional overtime if required.
- Punctuality and a willingness to maintain a good attendance record.
Benefits
- Competitive annual salary with potential for yearly reviews.
- Career growth opportunities.
- Comprehensive training, including fully funded leadership programmes.
- 24 days of holiday plus bank holidays, with the option to buy further days.
- Generous pension scheme with extra contributions from Amey.
- Flexible benefits – insurance options, Cycle2Work scheme, and discounted gym membership.
- Exclusive access to discounts through our online portal.
- Two Social Impact Days each year for volunteering and fundraising.
- Family-friendly policies for new parents or caregivers.
- Membership of affinity networks that support diverse communities.
Eligibility Requirement
Applicants must hold a current British (UK) passport due to the nature of the contract.
Diversity and Inclusion
We welcome applications from a diverse range of candidates and guarantee an interview to applicants with a disability who meet the minimum requirements.
Operations Team Leader - Facilities Assistants in London employer: Amey
As an Operations Team Leader at our London location, you will thrive in a dynamic work culture that prioritises employee development and well-being. We offer competitive salaries, comprehensive training programmes, and generous benefits including flexible working options and social impact days, ensuring that you can grow your career while making a meaningful contribution to the community. Join us to be part of a supportive team that values diversity and fosters a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Team Leader - Facilities Assistants in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will boost your confidence and help you articulate your experiences effectively.
✨Tip Number 4
Don't forget to follow up after interviews! A simple thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Operations Team Leader - Facilities Assistants in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in facilities management and people leadership. We want to see how your skills align with the Operations Team Leader role, so don’t hold back!
Showcase Your People Skills:Since this role involves leading a team, it’s crucial to demonstrate your people management experience. Share examples of how you've successfully managed teams, resolved HR issues, or improved staff performance in your application.
Highlight Your Health & Safety Knowledge:Given the importance of health and safety in this position, make sure to mention any relevant experience or knowledge you have regarding current legislation. We’re keen to see how you can contribute to maintaining a safe working environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it, so don’t miss out on this opportunity!
How to prepare for a job interview at Amey
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operations Team Leader role. Familiarise yourself with HR processes, payroll management, and health & safety regulations. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you managed performance, resolved conflicts, or improved team dynamics. This will demonstrate your capability to lead Facilities Assistants effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing staffing levels or dealing with payroll issues. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team's current challenges or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
