At a Glance
- Tasks: Support HR operations and deliver excellent customer service in a dynamic team.
- Company: Join Amey, a leading provider of sustainable infrastructure solutions.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive training opportunities.
- Other info: Hybrid working model with opportunities for career growth and community involvement.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: CIPD Level 3 preferred; strong communication and customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for a People Services Advisor to join our Transactional team within HR supporting our Group Business unit. This is a 12 month fixed term contract with an opportunity to go permanent that will be based in Liverpool, The Matchworks, 142 Speke Road, Liverpool, L19 2PH. The role will offer hybrid working with an average of at least 3 days office based. The standard hours of work are based on 37.5 hours per week, Monday – Friday, 09:00 – 17:00. The salary will be dependent on experience.
The purpose of the role is to undertake operational delivery of the People Services 1st Line Triage & Query Management Triage (Tier 1) for Amey, supporting the function of People Services within service level agreement and key performance indicators.
What You Will Do- Deliver best in practice in accordance with legislative, policy and governance requirements, and ensure that Amey’s values are always reflected.
- Assist HR Managers, Tier 2 Quality Assurance and Tier 3 Key Account Management teams with queries, daily tasks and out of scope projects delivery.
- Support an efficient, cost effective and customer orientated, service operating model.
- Act as 1st Line Query Management for all transactional cases received in People Services from Amey Employees and transferred from Customer Services.
- Act as support for Customer Services on all employee related requests and queries as and when required.
- Escalate complex cases to Tier 2 (Quality Assurance) as and when required.
- Deliver excellent customer service, responding to cases in a professional manner.
- Triage and resolve assigned cases within the indicated Service Level Agreement and in line with Advisor Quality Standards.
- Work closely with Tier 2 (Quality Assurance) Team to resolve complex queries and escalations within Service Level Agreement.
- Work closely with Tier 3 (Key Account Management) Team to support normal functioning.
- Ensure collaborative working and support with all relevant stakeholders.
- Support continuous service improvement with People Services.
- CIPD Level 3 qualification would be desirable.
- Excellent communication skills, both written and verbal.
- Great attention to detail.
- First class customer service skills.
- Ideally experience within an HR environment or customer service environment.
- Strong IT skills.
- Previous experience with HR systems would be desirable (SAP, Success Factors, ASM).
- Excellent stakeholder management skills.
- Highly organised.
At Amey, we work on long‑term stable contracts so you can plan a long‑term career with us. We have been awarded Platinum status by Investors in People which underscores our commitment to supporting our people across every part of our organisation, enabling them to shine. Whether you are starting your career, returning to the workplace or can bring your professional expertise and skills, there is a place for you here.
Our benefits- Remuneration – enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.
- Career growth – shine in your career with advancement opportunities.
- Training opportunities – unlock your potential with comprehensive training, including fully funded leadership programmes tailored to your personal growth.
- Holidays – enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days.
- Pension – generous pension scheme, with extra contributions from Amey.
- Flexible benefits – customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership.
- Exclusive discounts – access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
- Give back to community – two social impact days each year, for volunteering and fundraising opportunities.
- Family friendly policies for new parents or if you provide care for a dependant.
- Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey.
We are a leading provider of full life‑cycle engineering, operations, and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Everyday our teams across the UK and internationally do truly important work shaping some of the most complex environments that impact generations to come.
Application Guidance & Diversity & Inclusion
We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age. We believe everyone deserves an opportunity to shine. As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.
Apply today. We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible.
People Services Advisor - Transactional in Liverpool employer: Amey
Amey is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture in Liverpool with flexible hybrid working arrangements. With a commitment to career advancement, comprehensive training opportunities, and a generous benefits package, including competitive salaries and community engagement initiatives, Amey fosters an environment where every team member can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land People Services Advisor - Transactional in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Amey. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of People Services Advisor and be ready to share examples from your past experiences.
✨Tip Number 3
Dress the part! Even if the role offers hybrid working, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace People Services Advisor - Transactional in Liverpool
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the People Services Advisor role. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, both in writing and verbally.
Highlight Relevant Experience:If you've got experience in HR or customer service, make it shine! We’re looking for candidates who can demonstrate their ability to handle queries and provide top-notch service.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the recruitment process smoothly.
How to prepare for a job interview at Amey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the People Services Advisor role and its responsibilities. Familiarise yourself with Amey's values and how they align with the job description. This will help you demonstrate your genuine interest and fit for the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering excellent customer service, prepare examples from your past experiences where you've successfully handled queries or resolved issues. Highlight your communication skills and how you ensure a positive experience for customers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle specific situations related to HR queries or stakeholder management. Practising these scenarios can help you articulate your thought process clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
