Helpdesk Administator in Liverpool

We have a fantastic opportunity for an Administrator to join our Speke Schools account – FM Suite Conleach Road Speke Liverpool L24 0TY. The role is based on site and is a 12‑month fixed‑term contract with the possibility of becoming permanent. The salary is dependent on experience and standard hours are 37.5 per week, Monday to Friday.

About the Employer

Amey delivers facilities and estate management services to Speke Schools Private Finance Initiative, which hosts multiple local‑authority organisations and a school. We work in partnership with our clients and end‑users to ensure 24/7 services are delivered to the highest standard with minimal impact on day‑to‑day operations. Amey is committed to safeguarding and promoting the welfare of children and young people and requires all staff to demonstrate this commitment. You will need to undergo an enhanced DBS check before commencing employment.

Responsibilities

• Maintain and update records within various management information systems.
• Undertake general ‘team’ administrative duties as required.
• Procure orders – stationery, uniform, supplies, PPE.
• Log and monitor the Helpdesk system and inbox, distributing information to relevant teams or contractors, and update clients on works and KPIs.
• Distribute and share information internally to ensure customer needs are met.
• Receive and disseminate information to other team members to ensure delivery.
• Maintain office systems in an orderly manner.
• Assist with the delivery of services to the client as prescribed by the team leader/management.
• Input to and maintain spreadsheets/databases/systems and produce and collate reports.
• Provide cover for reception when appropriate/required.
• Ensure PPM documentation and signing in documents are available and archived.
• Keep inductions, risk assessments, RAMS and access control up to date and completed.
• Update noticeboards of comms/posters/documents/insurances/contractor attendance.
• Handle AOB/reasonable requests.
• Provide administrative support to the Site Manager and Team Leaders, ensuring they have complete visibility of requirements and compliance needs.

Qualifications and Experience

• Excellent time‑keeping and prioritisation skills.
• Good communication skills.
• Familiarity with or exposure to management systems or similar data entry and reporting databases.
• Experience with Microsoft packages; IT literacy.
• Able to develop and maintain good working relationships.
• Ideally qualified in Business Administration with experience in a generalist administration/business support role.
• Strong IT skills and experience working with the Microsoft Office package are desirable, although not essential.

Benefits

• Competitive annual salary with potential for yearly reviews.
• At least 24 days of holiday plus bank holidays, with the opportunity to buy further days.
• Generous pension scheme with extra contributions from Amey.
• Flexible benefits – customisable options such as insurance benefits, Cycle2Work scheme, discounted gym membership.
• Access to exclusive discounts from leading retailers, healthcare services, and more.
• Two Social Impact Days each year for volunteering and fundraising opportunities.
• Family‑friendly policies for new parents or for caring for a dependant.
• Membership of our Affinity Networks that connect, support and inspire diverse communities within Amey.

Apply today.

We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible.

Why join Amey?

We work on long‑term stable contracts, enabling you to plan a long‑term career. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people. Whether you are starting your career, returning to the workplace or bring professional expertise and skills, there is a place for you here.

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