At a Glance
- Tasks: Handle customer queries and manage high call volumes in a fast-paced environment.
- Company: Join Amey, a leading company in customer service excellence.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Other info: Dynamic team atmosphere with 24/7 operations and diverse challenges.
- Why this job: Be the voice of support and make a difference in customers' lives every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Amey in Liverpool is hiring a Customer Service Operator to join our 24-hour Response Centre.
You will record, monitor and maintain regulatory client information and supply it to the customer service manager and client.
The role includes shift work across a 37.5-hour week with early starts from 6am and latest finishes at 8pm.
You will handle high volumes of calls, process emails and web requests, own issues through to completion, and report on performance.
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We think you need these skills to ace 24/7 Customer Service Operator in Liverpool
Attention to Detail
Communication Skills
Time Management
Problem-Solving Skills
Empathy
Adaptability
Customer Service
