At a Glance
- Tasks: Manage operations across multiple sites, ensuring high service standards and customer satisfaction.
- Company: Join Amey, a leader in sustainable infrastructure solutions with a focus on innovation.
- Benefits: Competitive salary, flexible work options, generous holiday, and career advancement opportunities.
- Other info: Enjoy a supportive culture with diverse community networks and volunteering opportunities.
- Why this job: Make a real impact on the safety of one of Europe's busiest road networks.
- Qualifications: NEBOSH or IOSH qualified, strong people-management skills, and experience in facilities management.
The predicted salary is between 40000 - 50000 € per year.
We have a fantastic opportunity for a Regional Operations Manager to join our National Highways Account. This role will be mobile across our accounts in the North. Standard hours are 37.5 Hours Per Week, Monday – Friday. Salary is dependent on experience.
Amey delivers total facilities and estate management services, including planned and reactive maintenance works, cleaning, project, and asset management across Highways England’s extensive operational estate. We work in partnership with our client, Highway England staff, building users and their supply chain partners to ensure the 24/7 service we provide is delivered to the highest standard with minimum impact or disruption to day‑to‑day operational requirements, keeping one of the busiest road networks in Europe safe for the people and businesses who rely on it every day. Work‑life balance and flexibility are key to our success. We empower our people to make choices that are right for them, offering hybrid, part‑time and flexible work patterns. With a network of offices across the UK, we’re open to discussing working options that suit you.
Responsibilities
- Manage operational performance in accordance with service level agreements
- Plan and organise programming and managing works and services
- Manage multiple buildings and travel across the region (16 sites)
- Maintain relationships with customers to achieve high satisfaction
- Act as point of escalation for all customer issues
- Manage budget and review profit and loss for effective delivery within contractual requirements
- Develop and implement policies and operational systems and procedures
- Provide oversight and direction to employees within your zone according to organisational policies and procedures
- Manage supply chain to ensure works are carried out on time and in budget
- Ensure compliance with relevant health and safety legislation and Amey's health and safety management system; drive H&S culture through toolbox talks and safety bulletins
Requirements
- NEBOSH or IOSH qualified
- Full UK driving licence
- Degree level education in Facilities Management or equivalent (desirable)
- Knowledge of managing hard & soft FM services for multi‑site operation
- Strong people‑management skills with experience meeting senior clientele regularly
- Strong background in health and safety
- Excellent planning and organising skills for programming and managing works and services
- Excellent IT skills, including use of CAFM system (Concept Evolution) and Microsoft Office
- Good knowledge of statutory compliance requirements
- This role requires a BPSS security clearance.
Benefits
- Competitive annual salary with potential for yearly reviews
- Career growth and advancement opportunities
- Comprehensive training programmes, including fully funded leadership programmes
- At least 25 days of holiday plus bank holidays, with the option to buy additional days
- Generous pension scheme with extra contributions from Amey
- Flexible benefits, including insurance options, Cycle2Work scheme and discounted gym membership access
- Access to exclusive discounts from leading retailers, healthcare services, and more
- Two Social Impact Days each year for volunteering and fundraising opportunities
- Family‑friendly policies for new parents or individuals caring for a dependant
- Membership in affinity networks that support and inspire diverse communities within Amey
About Amey
We are a leading provider of full life‑cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that impact generations to come.
EEO and Diversity
At Amey we welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation, or age. We are a disability‑confident leader and guarantee interview opportunities for candidates with a disability who meet the minimum requirements.
Regional Operations Manager (North) in Leeds employer: Amey
Amey is an exceptional employer that prioritises work-life balance and flexibility, offering a supportive environment for its employees. With comprehensive training programmes and clear pathways for career advancement, team members are empowered to grow within the company while contributing to vital infrastructure projects across the North. The inclusive culture, coupled with generous benefits such as additional holiday options and social impact days, makes Amey a rewarding place to work for those seeking meaningful employment in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager (North) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Amey. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Prepare for interviews by researching Amey’s values and recent projects. Show us that you’re not just interested in the role but also in how you can contribute to our mission of delivering sustainable infrastructure solutions.
✨Tip Number 3
Practice your answers to common interview questions, especially around operational management and health & safety. We want to see how you handle challenges and ensure compliance in a multi-site environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Amey.
We think you need these skills to ace Regional Operations Manager (North) in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional Operations Manager role. Highlight your experience in managing operational performance and any relevant qualifications like NEBOSH or IOSH. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your people-management skills and experience with multi-site operations, as these are key for us at Amey.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved operational efficiency or customer satisfaction in previous roles. We love seeing results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Amey
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Regional Operations Manager. Familiarise yourself with Amey's services, especially in facilities management and health and safety regulations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As this role involves managing multiple sites and maintaining customer relationships, be prepared to discuss your experience in people management. Share specific examples of how you've successfully handled client interactions or resolved conflicts in the past. This will demonstrate your ability to maintain high satisfaction levels.
✨Plan for the Practical
Given the operational nature of the job, think about how you would approach planning and organising works across multiple sites. Be ready to discuss your strategies for managing budgets, ensuring compliance, and driving health and safety culture. This shows that you can think critically about the role's responsibilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in the North region, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
