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For Companies At a Glance
- Tasks: Schedule and coordinate helpdesk tasks while providing excellent customer service.
- Company: Join Amey, a leader in facilities management for Bradford Schools.
- Benefits: Enjoy competitive salary, flexible benefits, and generous holiday allowance.
- Why this job: Make a difference in schools while developing your career in a supportive environment.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
- Other info: Opportunities for career growth and comprehensive training available.
The predicted salary is between 26383 - 26383 £ per year.
We are excited to offer a fantastic opportunity for a Helpdesk Scheduler to join our Bradford Schools Account at Integrated House, Tong High School Site, Westgate Hill Street, Bradford, BD4 6NG. This role will be based on site.
Salary
The salary is £26,383.00 per year.
Hours
The hours of work will be 37.5 hours per week Monday - Friday.
About Amey
Amey delivers facilities and estate management services to the Bradford Schools Private Finance Initiative across an estate of 10 schools (7 secondary and 3 Special Educational Needs). Every day our people help create high-quality learning environments – ensuring they are safe, clean and compliant for teachers to inspire and where students can gain meaningful skills and qualifications. We work in partnership with our clients and end-users to ensure our 24/7 services are delivered to the highest standard with minimum impact or disruption to day-to-day operational requirements of the schools.
What you will do
- Ability to programme, allocate and co-ordinate work tasks using the CAFM system
- Answer telephone calls and emails
- Allocate the correct level of work to ensure SLA’s are met
- Ensure records are maintained and updated regularly so it can be reported on
- Carry out jeopardy management, ensuring forward planning is carried out where possible
- Ability to multi-task, answering calls whilst scheduling work
- Ability to communicate professionally and effectively, both verbally and in writing
- Ability to attend school sites as required to support the Operational Team
What you will bring
- Proven ability to manipulate systems and databases
- Able to communicate professionally and effectively, both verbally and in writing, within all levels of the business, and to external parties such as the client and tenants
- Ability to give day-to-day direction to all team members
- Able to develop and maintain good working relationships at all levels
- Excellent customer liaison skills
- Problem solving
Benefits
- Enjoy a competitive annual salary with potential yearly reviews to ensure you’re rewarded for your contributions
- Career Growth: Shine in your career with advancement opportunities to roles like Helpdesk Team Leader
- Training Opportunities: Unlock your potential with comprehensive training, including fully funded leadership programs tailored to your personal growth
- Holidays - Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further days
- Pension - Generous pension scheme, with extra contributions from Amey
- Flexible benefits – Customise your benefits with options such as insurance benefits, Cycle2Work scheme and access to discounted gym membership
- Exclusive Discounts - Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter
- Give Back to community - Two Social Impact Days each year, for volunteering and fundraising opportunities
- Family friendly policies for new parents or if you provide care for a dependant
- Membership of our Affinity Networks who connect, support and inspire diverse communities within Amey
Diversity & Inclusion
We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. As a disability confident leader, we’re proud to guarantee applicants with a disability an interview if they meet the minimum requirements for the role.
Application Guidance
Please contact our recruitment team at peopleservices@amey.co.uk to discuss any access needs, reasonable adjustments or additional support that you may require at any point during the recruitment process.
Apply
We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible.
Helpdesk Scheduler employer: Amey
Contact Detail:
Amey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Scheduler
✨Tip Number 1
Get to know the company! Research Amey and their values, especially how they support schools. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully managed tasks or resolved issues, as this will be key in your discussions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Amey.
We think you need these skills to ace Helpdesk Scheduler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Scheduler role. Highlight your experience with CAFM systems and any relevant customer service skills. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves a lot of communication, both written and verbal, make sure your application reflects your ability to convey information clearly. Use professional language and keep it concise – we love a good communicator!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and manage multiple tasks effectively, so don’t hold back on showcasing your skills!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Amey!
How to prepare for a job interview at Amey
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Scheduler role. Familiarise yourself with the CAFM system and how it’s used to programme and allocate tasks. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Practice Your Communication Skills
Since this role requires effective communication both verbally and in writing, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or family member, focusing on how you would handle customer queries or liaise with team members.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss specific examples of how you've tackled challenges in previous roles. Think about times when you had to multi-task or manage conflicting priorities, as these are key skills for a Helpdesk Scheduler. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Team Spirit
This position involves working closely with various teams, so highlight your ability to build good working relationships. Share experiences where you’ve successfully collaborated with others, and express your enthusiasm for contributing to a positive team environment at Amey.