Technical Claims Handler in Glasgow

Are you experienced in the insurance or legal sector?

Your New Role

Join our centralised Claims team in Polmadie, Glasgow as a Technical Claims Handler. This is a fantastic opportunity to leverage your expertise in a dynamic, supportive hybrid environment (3 days in the office, 2 days at home). As a Technical Claims Handler, you will be responsible for investigating incidents of damage to Crown Property, recovering costs, and concluding third-party damage claims. You will work closely with internal and external stakeholders, including client representatives, insurers, solicitors, loss adjusters and police forces. This role is 37.5 hours per week, Monday to Friday (08:30am – 4:30pm), offering flexibility.

Key Responsibilities

• Follow established claims handling procedures to ensure a consistent, high-quality service
• Maintain accurate records across multiple systems
• Review and assess incidents on the road network
• Collate and validate repair evidence
• Prepare cost and evidence packs to support recovery
• Investigate claims, assess liability, and identify mitigation opportunities
• Make decisions on pursuing or defending claims, with appropriate escalation
• Identify and escalate potential fraudulent or inconsistent activity
• Manage claim reserves and financial risk
• Chase outstanding payments and support credit control
• Negotiate settlements with insurers, solicitors and loss adjusters
• Manage expectations of all parties throughout the claim lifecycle
• Liaise professionally and sensitively with third parties

We’d love to hear from you if you have:

• Previous experience in motor, liability, insurance or legal claims
• Experience managing claims end-to-end (“cradle to grave”)
• Strong negotiation and interpersonal skills
• Excellent written communication (letters and emails)
• Analytical thinking and attention to detail
• Ability to work independently and as part of a team
• Experience handling complaints
• Good IT skills, including Microsoft Office (Excel, Word, Outlook)
• A commercially aware mindset with a focus on achieving positive outcomes

This role would suit a candidate who has previous experience of working in a business support / administration role and be comfortable with Microsoft Office and provide an opportunity to grow your career within a well-established team.

Why Join Us?

• Career Growth: Propel your career with clear, dynamic advancement opportunities.
• Training Opportunities: Unlock your potential with comprehensive training, including fully funded, tailored to your growth.
• Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs.
• Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
• Holidays: Enjoy at least 25 days of holiday plus bank holidays, and the opportunity to buy further 5 days!
• Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.
• Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.
• Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.

Application Guidance

At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine. As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role. If you have any questions or need any adjustments during the recruitment process, don’t hesitate to reach out to Susan Rutherford, our recruiter for this role, at Susan.Rutherford@amey.co.uk.