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- Tasks: Support incident responses and maintain client relationships in a dynamic control room environment.
- Company: Join a top employer focused on sustainable community futures and excellent customer service.
- Benefits: Flexible hours, career development, generous holidays, and a tailored benefits scheme.
- Why this job: Make a real difference in your community while developing your skills in a supportive team.
- Qualifications: Customer service experience; SIA licence preferred but training provided.
- Other info: Enjoy community involvement days and access to discounts from leading retailers.
The predicted salary is between 30000 - 40000 £ per year.
We have a fantastic opportunity for a Permanent Customer Liaison Officer to join our NMC North East Account in Perth, this is an onsite role.
Our NMC NE account is working in partnership with Transport Scotland Northeast since August 2022, with an increased focus on supporting the creation of sustainable futures for communities. Together we will achieve net zero targets and improve the customer experience.
Covering 593Km of network, we provide routine highways, bridges and structure maintenance as well as designing and managing road safety schemes. By ensuring our roads and highways are well-maintained through all-weather seasons and traffic incidents, we aim to create well-functioning, safe spaces which minimise disruption, keep people moving and support thriving communities.
The Customer Service (Incident Liaison) plays an important part to direct and record incident responses and winter service activities from within the Network Control Room, whilst assisting the Network Management Team in the execution of their duties.
The standard hours of work are 42 hours per week, you will work 4 on 4 off shifts, rotating between day and night shifts.
You will be responsible for:
- Deployment of Incident Response team resources, monitoring and accurately recording responses within the Control Room
- Creating and maintaining excellent relationships with our clients, providing accurate journey times for ongoing roadworks and incidents
- Raising and closing Operational Instructions
- Ensuring Network disruption is minimised as much as possible
- Dealing with customer complaints and enquiries
- Covering for team members including Winter Service Duty Officer
We want to hear from you if you have:
- Customer Service experience, previous experience working in a control room would be preferred but is not essential.
- The ability to work under pressure, think clearly and act decisively.
- A good working knowledge of Microsoft Office packages
- An SIA licence is essential, however if you do not hold this, full training will be provided
- Knowledge of the Trunk Road network would be desirable, although this is not essential as we will provide you with the required development you need to bring you up to speed.
What we offer you:
- Career Development: Exceptional development and progression plan
- Pension: Generous Pension scheme which we will contribute to
- Holidays: Minimum 24 days holiday + Bank Holidays
- Choices: Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
- Save with Amey: Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
- Social Value: You’ll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives
Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.
Please contact our recruitment team at (url removed) to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process.
Apply today - We are excited to hear from you!
Customer Liaison Officer in Perth employer: Amey Ltd
Contact Detail:
Amey Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer in Perth
✨Tip Number 1
Get to know the company! Research Amey and their projects, especially the NMC North East account. This will help you tailor your conversations and show that you're genuinely interested in contributing to their mission.
✨Tip Number 2
Practice your communication skills. As a Customer Liaison Officer, you'll need to handle customer complaints and enquiries effectively. Role-play with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Liaison Officer in Perth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Liaison Officer role. Highlight any customer service experience and your ability to work under pressure, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a great fit for our team. Don’t forget to mention your knowledge of Microsoft Office and any relevant experience.
Showcase Your Communication Skills: As a Customer Liaison Officer, communication is crucial. In your application, demonstrate your ability to create and maintain relationships, and how you handle customer complaints effectively. We want to see your interpersonal skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process. We can’t wait to hear from you!
How to prepare for a job interview at Amey Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Liaison Officer. Familiarise yourself with the specifics of incident response, customer service, and how to maintain relationships with clients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer complaints or enquiries. Highlight your ability to work under pressure and think clearly in challenging situations. This will demonstrate that you have the right mindset for the fast-paced environment of a control room.
✨Brush Up on Relevant Knowledge
While knowledge of the Trunk Road network is desirable, it’s not essential. However, doing some research on Transport Scotland and their initiatives can give you an edge. Understanding their goals, especially around sustainability and community support, will show that you’re aligned with their mission.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.