At a Glance
- Tasks: Manage customer queries and provide top-notch support to clients and colleagues.
- Company: Join a leading employer committed to your growth and wellbeing.
- Benefits: Enjoy competitive salary, flexible benefits, and generous holiday allowance.
- Other info: Be part of a diverse team with opportunities for community involvement.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: GCSEs in English and Maths; strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are excited to offer a fantastic opportunity for a permanent Customer Service Operator to join our dynamic Sheffield team at our Olive Grove Depot (S2 3GE). This role will be based on site. The standard hours of work are 40 hours per week, Monday - Friday.
In this role, you will support the Sheffield account to deliver effective and efficient customer facing services, by processing maintenance, undertaking compliance related tasks and resolving customer requests/queries/complaints. You will provide first line support for Amey Contracts, employees and partners and be responsible for maintaining client relationships through a quality standard level of customer service.
What You'll Do:
- Management for all customer queries/requests/complaints received in Customer Services from Amey employees, clients and contracts.
- Answering high volumes of calls within agreed targets for each contract.
- Ensuring excellent levels of customer service and service delivery are maintained and exceeded.
- Process calls, e-mail, and web requests via Amey's chosen software.
- Job ownership of all processed requests through to completion. This will include progress chasing and liaison with client and on-site staff.
- Escalating customer requests/queries/complaints as appropriate.
- Understanding relevant contract response times and Service Level Agreements in the transacting of customer queries/requests/complaints.
- General Administration tasks that are required for normal functioning and out of scope projects for Customer Services.
- Completion of all shift responsibilities such as: monitoring of web events, e-mail events, and external web applications systems and running of daily/weekly/monthly reports.
- Demonstrate confidence in daily responsibilities and system use to existing and new clients.
Why Join Us?
- Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you're rewarded for your contributions.
- Career Growth: Propel your career with clear, dynamic advancement opportunities to roles like Team Leader.
- Training Opportunities: Unlock your potential with comprehensive training tailored to your growth.
- Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development and Multicultural Leadership programs.
- Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.
- Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days!
- Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.
- Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more.
- Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.
What You'll Bring:
- English & Mathematics GCSE's (or equivalent).
- The ability to work under pressure and deliver within tight deadlines, to prioritise own workload and work with initiative.
- Exceptional organisational skills particularly in time and diary management.
- The ability to handle diverse workloads.
- Ability to understand complex schedules, with a logical, methodological approach.
If you're ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.
Application Guidance
At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine.
As a Disability Confident leader, we're proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.
If you have any questions or need any adjustments during the recruitment process, don't hesitate to reach out to our recruiter for this role.
Customer Service Operator employer: Amey Ltd
At Amey, we pride ourselves on being more than just an employer; we are a community that fosters professional growth and personal development. Located in Sheffield, our Olive Grove Depot offers a supportive work culture with competitive salaries, comprehensive training, and clear career advancement opportunities. Join us to enjoy generous benefits, including a robust pension scheme, flexible working options, and the chance to make a positive impact through community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Amey and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your skills! Be ready to share examples of how you've successfully managed customer queries or complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows that you're proactive and really keen on the role.
We think you need these skills to ace Customer Service Operator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Operator role. Highlight relevant experience and skills that match the job description, like handling customer queries and maintaining client relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our Sheffield team. Keep it concise but engaging!
Showcase Your Communication Skills:Since this role involves answering high volumes of calls and resolving complaints, demonstrate your communication skills in your application. Use clear and professional language to show us you mean business!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Amey Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Operator role. Familiarise yourself with the key responsibilities like managing customer queries and maintaining client relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Common Scenarios
Since this role involves handling customer complaints and queries, prepare for situational questions. Think of examples from your past experiences where you successfully resolved issues or provided excellent service. Practising these scenarios will help you articulate your problem-solving skills during the interview.
✨Showcase Your Organisational Skills
The job requires exceptional organisational skills, so be ready to discuss how you manage your time and workload. You could mention tools or methods you use to stay organised, especially when dealing with high volumes of calls or tasks. This will highlight your ability to thrive under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
