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- Tasks: Lead a dynamic product team to innovate and enhance digital identity solutions.
- Company: Join American Express, a leader in innovation with a rich 175-year history.
- Benefits: Enjoy competitive salaries, flexible work options, and comprehensive health benefits.
- Why this job: Make a real impact by shaping the future of digital identity at a global scale.
- Qualifications: 10+ years in digital product management, with a focus on identity preferred.
- Other info: Collaborative environment with opportunities for career growth and personal development.
The predicted salary is between 72000 - 108000 ÂŁ per year.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The Enterprise Digital Experiences Team (EDX) is responsible for the product management of American Express’ proprietary digital products – Amex Mobile App, Web, Identity, Digital Commerce & Customer Personalization. As a team we are focused on driving engagement, satisfaction, and revenue, through a combination of best-in-class user experience and compelling features and functionality.
As part of EDX, the Enterprise Identity (EID) team, is responsible for providing industry leading identity solutions across all channels, markets, and lines of business at American Express. Our colleagues create and manage innovative, scalable capabilities to power the world’s best customer experience while maintaining the highest levels of security and compliance.
Enterprise Identity is seeking a Vice President of Product Management to lead our Digital Identity team. As a member of the EDX leadership team, you will play a pivotal role in driving best in class experiences that maximize enterprise value through trusted, scalable platforms and modern ways of working. You will manage a team responsible for defining new features and products in the identity space, working closely with internal partners to set the overall strategic vision and drive the product strategy forward.
How will you make an impact in this role?
- Lead a product team to define, communicate, and deliver the strategy and roadmap for the digital identity portfolio
- Mentor, train, and support a high‑performing product team
- Interpret customer needs, marketplace developments, competitive dynamics, and business goals to build industry‑leading solutions
- Pitch product concepts to secure agreement and support across the enterprise
- Define KPIs for products, guiding where and how to invest resources and prioritize new features
- Drive close partnership with engineering leaders to collectively determine the best solution and approach to product build and delivery
- Develop and cultivate a relationship with key internal partners to drive timely, clear decision making
- Drive the team’s enterprise prioritization process to gain support from platforms and channels needed to launch our products and features
- Participate in overall leadership of Enterprise Digital Experiences, taking on special projects to improve team results and culture
Qualifications
- 10+ years of Digital Product experience, with a focus on identity preferred
- Hardworking leader of individuals and product teams, proven aptitude at working with engineering partners
- Customer‑centric attitude, passionate about crafting exceptional experiences
- Strong understanding of how the company operates across all lines of business including key growth objectives, strategic goals and operating culture
- Relationship builder who excels at bringing multiple cross‑functional teams together across the enterprise toward common goals
- Enthusiasm and passion for technology and its application to build great products
- Curiosity to know how things work and ability to use that knowledge to make connections and find opportunities for innovation
- Comfortable working in a fast‑paced environment, while dealing with uncertainty
- Excellent communication skills with ability to engage, influence, and inspire partners to drive collaboration and alignment
- Proven ability to manage teams across multiple time‑zones and geographies
- Strong external perspective of digital, fintech, and identity
We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial‑well‑being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on‑site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Vice President, Digital Product Management employer: Amex
Contact Detail:
Amex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President, Digital Product Management
✨Tip Number 1
Network like a pro! Reach out to current or former employees at American Express on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into American Express’ products and values. Show us that you’re not just another candidate; you’re genuinely excited about what we do and how you can contribute to our mission.
✨Tip Number 3
Practice your pitch! Be ready to articulate your vision for the digital identity space and how you can lead a team to innovate. We want to see your passion and strategic thinking in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Team Amex.
We think you need these skills to ace Vice President, Digital Product Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Vice President role. Highlight your digital product management experience, especially in identity solutions, and show how your skills align with our mission at American Express.
Showcase Your Leadership Skills: We want to see how you've led teams and driven product strategies in the past. Share specific examples of how you've mentored others and collaborated with cross-functional teams to achieve common goals.
Be Customer-Centric: Demonstrate your understanding of customer needs and how you've crafted exceptional experiences in your previous roles. We love candidates who can think from the customer's perspective and innovate accordingly.
Apply Through Our Website: Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity with Team Amex.
How to prepare for a job interview at Amex
✨Know Your Digital Identity Stuff
Make sure you brush up on the latest trends in digital identity and product management. Understand how American Express operates within this space and be ready to discuss how your experience aligns with their goals. This will show that you're not just interested in the role, but that you genuinely understand the industry.
✨Showcase Your Leadership Skills
As a Vice President, you'll need to demonstrate your ability to lead and mentor teams. Prepare examples of how you've successfully managed product teams in the past, especially in fast-paced environments. Highlight your customer-centric approach and how it has driven results in previous roles.
✨Prepare for Strategic Discussions
Expect to engage in conversations about strategy and roadmaps. Be ready to pitch your ideas on how to enhance the digital identity portfolio. Think about KPIs and how you would prioritise features based on customer needs and business goals. This will showcase your strategic thinking and alignment with American Express's objectives.
✨Build Relationships Before You Even Start
Research key internal partners at American Express and think about how you would collaborate with them. During the interview, mention any relevant connections or experiences that demonstrate your relationship-building skills. This will highlight your ability to work cross-functionally and drive collaboration across the enterprise.