At a Glance
- Tasks: Lead account standards and support global client needs in a dynamic travel environment.
- Company: Join Amex GBT, where travel inspires positive change and collaboration thrives.
- Benefits: Enjoy flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Other info: Inclusive culture with opportunities for career advancement and personal development.
- Why this job: Make an impact in the travel industry while developing your skills and career.
- Qualifications: Strong communication skills and experience in project management are essential.
The predicted salary is between 37800 - 46200 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You'll Do
- You will implement and lead account standards across multiple points of sale to support global client needs, while working with the Regional Account Managers to support local relationships and requirements.
- You will be maintaining project deliverables including the project plan, schedule, status reports, and any other documentation related to the management and administration of the project.
- Consult and facilitate meetings with stakeholders in the client’s organization to make technical recommendations and adjustments in the Egencia website.
- Act as a client advocate within the company, including representing client issues to upper management, customer service, technical support and product development.
- Functional expert in change management.
- Interact and build a strong, positive rapport with the Global & Regional Account Management team and global clients.
What We're Looking For
- Ability to communicate information in a manner that all audiences can easily understand via multiple formats, i.e. virtual and in-person.
- Project and Time Management – Proven success managing multi-faceted, time sensitive projects.
- Communication – Strong skills in facilitation, written documentation, status reporting, mediation, training, and presentations.
- Experience working in a global travel environment.
- Technical – Experience working with an Online Travel Tool or Agency Applications – Proficiency in MS Excel, Project, Visio, Word, PowerPoint, and Outlook.
Location
United Kingdom
The #TeamGBT Experience
- Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;
Strategic Account Specialist employer: Amex
At Amex GBT, we pride ourselves on being an inspiring employer that values collaboration and inclusivity, making it a fantastic place for Account Managers to thrive. Our UK-based team enjoys flexible benefits tailored to individual needs, extensive learning opportunities with access to over 20,000 courses, and a supportive work culture that champions diversity and personal growth. Join us to make a meaningful impact in the business travel industry while enjoying unique travel perks and a commitment to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Strategic Account Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amex:Your cover letter is your chance to shine! Tell us why you want to work at Amex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amex!
How to prepare for a job interview at Amex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
