At a Glance
- Tasks: Book and arrange travel for corporate clients while providing exceptional service.
- Company: Join Amex GBT, a leader in the travel industry with a collaborative culture.
- Benefits: Flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Other info: Flexible shifts and a commitment to inclusion and diversity.
- Why this job: Make a real impact in travel while working from home with a supportive team.
- Qualifications: Experience in travel, strong communication skills, and a passion for client service.
The predicted salary is between 30000 - 40000 € per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritises quality of interactions over quantity of calls, this may be the perfect role for you!
What You’ll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Amadeus, and/or Galileo. Training may be provided
- Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
- Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
- Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
- Previous experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently
- Teamwork and openness to feedback
Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
Location
United Kingdom
The #TeamGBT Experience
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!
Specialized Travel Counselor employer: Amex
At Amex GBT, we pride ourselves on fostering an inclusive and collaborative work culture that values each colleague's voice. As a Specialized Travel Counselor, you'll enjoy the flexibility of working from home while being part of a supportive team dedicated to delivering exceptional travel solutions for our clients. With tailored benefits, extensive learning opportunities, and a commitment to employee wellbeing, Amex GBT is an excellent employer for those seeking meaningful and rewarding careers in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Specialized Travel Counselor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amex GBT on LinkedIn. Ask them about their experiences and any tips they might have for landing the Specialized Travel Counselor role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your GDS knowledge. Familiarise yourself with Sabre, Apollo, Amadeus, and Galileo. Even if you’ve used them before, showing that you’re up-to-date will impress the hiring team.
✨Tip Number 3
Show off your customer service skills! Think of examples where you went above and beyond for clients. Be ready to share these stories during your interview to demonstrate your passion for excellence in client service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Amex GBT family. Let’s get you that job!
We think you need these skills to ace Specialized Travel Counselor
Some tips for your application 🫡
Show Your Travel Passion:Let your love for travel shine through in your application! Share any personal experiences or insights that highlight your enthusiasm for the industry and how it aligns with our mission at Amex GBT.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background fits perfectly with the role of Specialized Travel Counselor.
Highlight Your Communication Skills:Since effective communication is key in this role, emphasise your written and verbal communication abilities. Share examples of how you've successfully interacted with clients or resolved issues in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Amex
✨Know Your Travel Stuff
Brush up on your knowledge of the travel industry, especially business travel. Familiarise yourself with fares, ticketing rules, and the Global Distribution Systems (GDSs) like Sabre, Apollo, Amadeus, and Galileo. This will show that you're not just interested in the role but also have a solid understanding of what it entails.
✨Showcase Your Client Service Skills
Prepare examples of how you've provided excellent client service in the past. Think about times when you anticipated a client's needs or resolved issues quickly. This is crucial for a role that prioritises quality interactions over quantity, so make sure to highlight your proactive approach.
✨Practice Professional Communication
Since you'll be communicating with clients via phone, email, and chat, practice your communication skills. Be clear, concise, and friendly in your responses. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts professionally.
✨Emphasise Teamwork and Flexibility
Be ready to discuss your experience working in teams and how you handle feedback. Since this role involves collaboration, showing that you're a team player who can adapt to different shifts and schedules will set you apart. Share specific examples of how you've worked well with others in the past.
