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For Companies At a Glance
- Tasks: Advise and arrange travel for corporate clients while anticipating their needs.
- Company: Join Amex GBT, a leader in travel innovation with a supportive culture.
- Benefits: Flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Why this job: Make a real impact in the travel industry while enjoying a collaborative environment.
- Qualifications: Passion for client service, GDS expertise, and strong communication skills.
- Other info: Opportunities for career advancement and a commitment to inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We are here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Travel Consultant, you'll join our highly skilled remote team providing outstanding service to our corporate business clients. We are most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role and you can find us in almost every other department at Amex GBT.
What You'll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel in a variety of complexity for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs) including Sabre, Apollo, Galileo, and Amadeus. Training may be provided
- Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We're Looking For
- Passion for excellence in client service including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus, and/or Galileo)
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift; however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.
Location
Manchester, United Kingdom
The #TeamGBT Experience
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global Inclusion Groups centered around common identities or initiatives to discuss challenges, obstacles, achievements, and drive company awareness and action.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, colour, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about checking every box; please apply anyway. You may be exactly the person we’re looking for!
Travel Counselor in Manchester employer: Amex
Contact Detail:
Amex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Counselor in Manchester
✨Tip Number 1
Get to know the company culture before your interview. Check out Amex GBT's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be advising corporate clients, it's crucial to sound professional and confident. Try role-playing with a friend or family member to get comfortable with common travel scenarios.
✨Tip Number 3
Brush up on your GDS knowledge. If you're familiar with Sabre, Apollo, Galileo, or Amadeus, make sure to highlight that in your conversations. If not, consider doing a quick online course to get a basic understanding before your interview.
✨Tip Number 4
Don't forget to showcase your passion for travel! Share personal experiences or stories that demonstrate your love for the industry. This can really set you apart and show that you're not just looking for any job, but this specific one at Amex GBT.
We think you need these skills to ace Travel Counselor in Manchester
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or insights that highlight why you’re excited about the role of a Travel Counselor at Amex GBT.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, especially your GDS expertise!
Be Professional and Clear: Since communication is key in this role, ensure your written application is clear and professional. Use proper grammar and structure to demonstrate your attention to detail and communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Amex
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of Global Distribution Systems like Sabre, Apollo, Amadeus, and Galileo. Be ready to discuss your experience with these systems and how you've used them to enhance client service in the past.
✨Showcase Your Client Service Skills
Prepare examples that highlight your passion for client service. Think about times when you anticipated a client's needs or resolved an issue quickly. This will demonstrate your proactive approach and ability to handle customer requests effectively.
✨Research the Company Culture
Familiarise yourself with Amex GBT's inclusive and collaborative culture. Be ready to discuss how you can contribute to this environment and why it resonates with you. Showing that you align with their values can set you apart from other candidates.
✨Be Ready for Teamwork Questions
Since teamwork is crucial in this role, prepare to discuss your experiences working in teams. Think of specific instances where you collaborated with others, provided feedback, or mentored colleagues. This will showcase your ability to work well within a team dynamic.
