Client Portfolio Leader in London

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Client Portfolio Leader will provide broad T&E consulting solutions to Global Business Travel clients. S/he will be expected to facilitate revenue growth, customer satisfaction and retention within an assigned portfolio of client relationships. The successful candidate will drive client interactions, facilitate decision-making, program strategy and the delivery of our solutions. The Client Portfolio Leader will be responsible for a team of consultants and analyst resources. In addition to engagement delivery and people leadership they will be expected to assist with the development and enhancement of our value proposition.

What You'll Do:

• Relationship Management: Building and maintaining strong and trusted partnerships with key players and decision-makers within client organizations and across American Express GBT. Elevate, deepen, and broaden all client relationships and maintain these through a thorough understanding of client and business needs.
• Business Development: Proactively identify and recommend business building opportunities that drive growth and profitability for both American Express GBT and the client. Collaborate with other internal partners, especially Client Management and Sales to identify key business development opportunities to achieve revenue and profitability goals. Supports execution of internal/external growth initiatives.
• Leadership: Creating and maintaining master consulting frameworks, best practices, and delivery models in the Practice Lines. Building thought leadership and eminence for GBC. Providing sales support including training, and production of sales and marketing materials (including statements of work, pricing guidelines and tools, pitch decks, and customer proof points and case study collateral). Responsibility for profitability and revenue growth.
• People Development: Provides direction and support to team members to successfully meet all client needs and expectations. Supports career management and training objectives.
• Engagement Execution: Effectively scopes and plans project and engagement resources, manages engagements, and is able to execute multiple work objectives on-time and within budget. Profitability and revenue generating responsibility.

What We're Looking For:

• Strong focus on quality. Ability to create alternative delivery models and frameworks.
• Problem Solving & Analysis: Understands client priorities and available American Express GBT Consulting solutions. Analyzes solutions and information assets to generate highly strategic, insightful, creative, and customized recommendations for clients, leveraging relevant industry knowledge.

REQUIRED SKILLS / QUALIFICATIONS:

• Strong leadership qualities focused on growth and results.
• Ability to think innovatively and entrepreneurially about business solutions.
• Experience in Travel Consulting or Procurement Consulting a plus.
• Experience in the Travel Commodity Management strongly preferred.
• Executive presence and gravitas.
• Strategic and innovative thinker; able to tackle complex competitive challenges.
• Experience leading businesses built on data and analytics.
• Strong project management expertise.
• Ability to travel.
• Exceptional quality of delivery.
• Experience developing business opportunities including pitch generation & executive reviews.
• Experience managing multi-disciplinary and cross-functional global teams.

Location: London, United Kingdom

The #TeamGBT Experience:

• Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;