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- Tasks: Advise and arrange travel for corporate clients while anticipating their needs.
- Company: Join Amex GBT, a leader in innovative travel solutions with a supportive culture.
- Benefits: Enjoy flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Other info: Flexible working hours and opportunities for career advancement await you!
- Why this job: Make an impact in the travel industry while working remotely with a passionate team.
- Qualifications: Experience with GDS systems and a passion for excellent client service.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Business Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
What You’ll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Use various Global Distribution Systems (GDSs), especially Sabre, Amadeus or Galileo
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
- Advanced knowledge of GDS: Sabre, Amadeus or Galileo
- Prior experience in business travel
- Passion for excellence in client service, including proactive anticipation of needs
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work Monday to Friday, 7:00 - 19:00 (37.5 hours per week). This role is fully remote - must reside in the UK.
The #TeamGBT Experience
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!
Business Travel Consultant in London employer: Amex
Contact Detail:
Amex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant in London
✨Tip Number 1
Get to know the company culture before your interview. Check out Amex GBT's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Business Travel Consultant, you'll need to be clear and professional. Try role-playing with a friend or family member to get comfortable with common interview questions and scenarios.
✨Tip Number 3
Show off your knowledge of GDS systems like Sabre, Amadeus, or Galileo. Brush up on your skills and be ready to discuss how you've used these tools in past roles. This will demonstrate your expertise and readiness for the job.
✨Tip Number 4
Don’t forget to highlight your teamwork abilities! Amex GBT values collaboration, so share examples of how you've worked well with others in previous jobs. This will show that you can fit right into their inclusive culture.
We think you need these skills to ace Business Travel Consultant in London
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or insights that highlight why you’re excited about the role of a Business Travel Consultant at Amex GBT.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, especially your knowledge of GDS systems like Sabre, Amadeus, or Galileo.
Be Professional Yet Approachable: Your written communication should be clear and professional, but don’t forget to inject a bit of your personality! We value authenticity, so let us get a sense of who you are while maintaining that professional tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to keep track of all applicants efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Amex
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of Global Distribution Systems like Sabre, Amadeus, or Galileo. Be ready to discuss how you've used these systems in past roles and how they can enhance the travel experience for clients.
✨Showcase Your Client Service Skills
Prepare examples that highlight your passion for client service. Think about times when you anticipated a client's needs or resolved an issue quickly. This will demonstrate your proactive approach and commitment to excellence.
✨Research Amex GBT's Culture
Familiarise yourself with Amex GBT’s inclusive and collaborative culture. Be ready to discuss how you can contribute to this environment and why it resonates with you. Showing that you align with their values can set you apart.
✨Be Ready for Teamwork Questions
Since teamwork is crucial in this role, prepare to discuss your experiences working in teams. Think about how you've coached or mentored others and how you handle feedback. This will show your ability to collaborate effectively.