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- Tasks: Lead training and culture initiatives to enhance risk management practices across international markets.
- Company: Join American Express, a leader in innovation with a strong commitment to employee well-being.
- Benefits: Enjoy competitive salaries, flexible working options, and comprehensive health benefits.
- Why this job: Make a real impact by shaping the future of risk management in a global company.
- Qualifications: Experience in communications or training design within regulated environments is essential.
- Other info: Dynamic role with opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
At American Express, our culture is built on a 175-year history of innovation, leadership behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
International Governance and Control sits within International Card Services (ICS) which comprises all the issuing functions across 28 international markets excluding the US. ICS issues products to our Consumer and Commercial customers; the organisation is an integral part of the global growth strategy for American Express, offering differentiated products and services to drive growth and value through innovative products tailored to customer needs.
The objective of the ICS Governance & Control teams is to enable safe, sound and sustainable business growth, and to support our International Legal Entities to deliver on their control and compliance obligations. This role is central to uplifting our risk management practices across ICS Governance & Control through targeted culture, training, and communications initiatives. The Manager will drive colleague readiness, support change adoption, and ensure consistent messaging and engagement across markets and workstreams.
How will you make an impact in this role?
- Training Development & Delivery Responsibilities
- Own and develop the ICS Governance & Control training plan and calendar, ensuring alignment with milestone timelines and regulatory requirements.
- Collaborate with Workstream Representatives / Legal Entity Governance Teams to identify training needs.
- Design and deliver modular, scenario-based training formats to a variety of stakeholder audiences (e.g., eLearning, instructor-led, microlearning, various band levels).
- Ensure translation, accessibility, and Workers Council compliance for all training materials where applicable.
- Culture Strategy & Engagement
- Co-develop and execute our risk management culture uplift strategy for ICS, aligned with enterprise values and risk mindset goals.
- Partner with Workstream Leads / Representatives, Legal Entity Governance Teams, and CA&C to localise cultural messaging and ensure relevance across markets.
- Facilitate multiple forums/meetings with approved content and talking points.
- Launch culture/engagement check-ins to monitor sentiment, readiness, and adoption.
- Communications & Messaging
- Develop and maintain the ICS risk management uplift communications framework, including newsletters, stakeholder updates, and leadership briefings.
- Coordinate with enterprise teams to ensure consistency across enterprise messaging and branding.
- Design and manage content for the Guardian SharePoint / central reference point for ICS.
Minimum Qualifications
- Proven experience in communications, training design, or culture transformation within a regulated environment.
- Strong stakeholder management and cross-functional collaboration skills.
- Ability to translate complex risk and governance concepts into accessible formats.
- Familiarity with Guardian, ICS, and enterprise risk frameworks preferred.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centres staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds programme
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
ICS Learning & Enablement Manager (12 Months Secondment) in Lewes employer: Amex
Contact Detail:
Amex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICS Learning & Enablement Manager (12 Months Secondment) in Lewes
✨Tip Number 1
Network like a pro! Reach out to current or former employees at American Express on LinkedIn. Ask them about their experiences and any tips they might have for landing the ICS Learning & Enablement Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into American Express's culture and values. Think about how your skills in training design and communications align with their mission. We want you to show them that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or mentors. Focus on articulating your experience in risk management and culture transformation clearly. The more comfortable you are talking about your skills, the more confident you'll be during the real deal.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining Team Amex. We’re rooting for you to make a great impression!
We think you need these skills to ace ICS Learning & Enablement Manager (12 Months Secondment) in Lewes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in communications, training design, or culture transformation. We want to see how your skills align with the role of ICS Learning & Enablement Manager!
Showcase Your Stakeholder Skills: In your application, emphasise your strong stakeholder management and cross-functional collaboration skills. We love seeing examples of how you've worked with different teams to achieve a common goal.
Keep It Clear and Concise: When explaining your experience, remember to keep it straightforward. We appreciate clarity, especially when translating complex concepts into accessible formats. Make it easy for us to see your impact!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Amex
✨Know Your Stuff
Make sure you understand the role of ICS Learning & Enablement Manager inside out. Familiarise yourself with American Express's culture, values, and the specific responsibilities outlined in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare to discuss your previous experience in communications, training design, or culture transformation. Have specific examples ready that demonstrate your ability to manage stakeholders and collaborate across functions. Tailor your stories to highlight how they relate to the risk management practices mentioned in the job description.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training development processes, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or use online resources to practice common interview questions. Focus on articulating your thoughts clearly and concisely, especially when discussing complex topics like risk management and governance. The more comfortable you are, the better you'll perform!
