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- Tasks: Lead risk management projects and ensure compliance with regulations while optimising customer experience.
- Company: Join American Express, a leader in innovation with a strong commitment to its people and customers.
- Benefits: Enjoy competitive salaries, bonuses, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in project delivery, governance, and team leadership is essential.
- Other info: This role offers excellent career growth opportunities and a supportive work culture.
The predicted salary is between 43200 - 72000 £ per year.
Work Location Options: Hybrid
At American Express, our culture is built on a 175-year history of innovation, shared Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
ICS Governance and Control sits within International Card Services (ICS), which covers all issuing functions across 26 international markets (excluding the U.S.). ICS issues products to Consumer and Commercial customers and plays a critical role in the global growth strategy for American Express. Our team helps international businesses manage risk, respond to regulatory changes, and develop new products while building strong partnerships across the organization. To support this, the Financial Crime and Data Office team is delivering a multi-phase transformation programme to strengthen AML practices while maintaining a customer-first approach.
How will you make an impact in this role?
- High-quality, robust, and sustainable processes delivered with strong controls and rigorous testing.
- Delivery of capabilities that optimise the customer or client experience.
- Implementation of strong governance and accountability across the programme.
This is a UK-based role offering an exciting opportunity for an experienced programme leader with knowledge of the issuing business to join our team.
Minimum qualifications
- Project Delivery: Oversee planning, execution, and delivery of multiple projects within the programme. Ensure project milestones, budgets, and timelines are met while maintaining quality standards. Identify, assess, and mitigate project-level risks and dependencies.
- Governance & Compliance: Strengthen governance structures with clear reporting mechanisms and performance metrics. Ensure compliance with regulatory, financial, and organisational policies.
- Stakeholder Management: Engage and influence senior stakeholders, sponsors, and cross-functional teams. Maintain strong relationships with American Express Legal Entity forums.
- Team Leadership: Lead and develop a high-performing project and programme management team. Foster a culture of collaboration, accountability, and continuous improvement.
Preferred Qualifications
- Proven ability to deliver results against aggressive timelines in a dynamic environment.
- Strong communication, negotiation, and influencing skills across markets and seniority levels.
- Ability to prioritise multiple initiatives simultaneously to achieve overall objectives.
- Leadership and team development experience.
- Relationship-building skills with the ability to gain trust quickly and deliver value.
- Ability to challenge the status quo and drive incremental improvements.
- Prior experience in AML/KYC or other regulatory environments preferred.
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
Benefits
- Competitive base salaries
- Bonus incentives
- Support for financial well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counselling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Director - Risk Management employer: Amex
Contact Detail:
Amex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director - Risk Management
✨Tip Number 1
Network like a pro! Reach out to current or former employees at American Express on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for risk management roles. We should also think of examples from our past experiences that showcase our leadership and project delivery skills.
✨Tip Number 3
Showcase our passion for compliance and governance during interviews. We can discuss how we've tackled challenges in previous roles, especially in AML/KYC environments, to demonstrate our fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Director - Risk Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Director - Risk Management role. Highlight your relevant experience in project delivery, governance, and compliance, as well as your leadership skills. We want to see how you can make an impact at American Express!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples that demonstrate your ability to deliver results against tight timelines and how you've successfully managed stakeholder relationships. This will help us see the value you can bring to our team.
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and ensure your points are easy to understand. We appreciate straightforward communication, so make sure your passion for the role shines through without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Amex
✨Know Your Stuff
Before the interview, dive deep into American Express's values and recent initiatives, especially around risk management and compliance. Familiarise yourself with their governance structures and how they align with your experience in AML/KYC. This will show that you’re not just interested in the role but also in the company’s mission.
✨Showcase Your Leadership Skills
As a Director, you'll need to demonstrate your ability to lead and develop teams. Prepare examples of how you've fostered collaboration and accountability in past roles. Think about specific challenges you faced and how you overcame them while maintaining team morale and performance.
✨Engage with Stakeholders
Highlight your experience in stakeholder management. Be ready to discuss how you've influenced senior stakeholders and built strong relationships across different teams. Use concrete examples to illustrate your negotiation skills and how you’ve successfully navigated complex organisational dynamics.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities in high-pressure situations. Think through potential project risks and how you would mitigate them. Practising these scenarios can help you articulate your thought process clearly during the interview.