At a Glance
- Tasks: Support clients and manage accounts while driving results in a dynamic travel industry.
- Company: Join Amex GBT, a leader in travel with an inclusive and collaborative culture.
- Benefits: Enjoy flexible benefits, travel perks, and access to 20,000+ learning courses.
- Other info: Embrace a supportive environment that champions inclusion and personal growth.
- Why this job: Make an impact in the travel industry while developing your skills and career.
- Qualifications: Experience in client management and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
What You'll Do:
- Completes reports as needed using INSIGHTS Tool.
- Run KPI reports to identify trends and their impact to the client.
- First point of contact for Client Manager regarding day-to-day program questions.
- Research and consolidate industry trends, sharing and applying knowledge to enhance review impact and positioning.
- Collaborate with Client Management to prepare business reviews.
- Drive results by operating with a sense of urgency, employing effective time management to deliver results within deadlines.
- Support other internal/external document production and internal/external projects as required.
- Provide support for client Governance and KPI meetings.
- Manage and lead project plan tracking and updates.
- Provide functional support for MS Office applications (Word, PowerPoint, Excel) for data consolidation, analysis and client document needs.
- Provide overall Client Program support to the Client General Manager being the point of contact to cover CGM.
- Engage directly with the Client as needed to resolve escalated Customer Service Issues.
- Support and engage on issue resolution - raising cases and follow up to closure.
What We're Looking For:
- Must have previous direct client management support, account management or DAR (Dedicated Account Representative) experience.
- Thorough knowledge of the Business Travel Industry.
- Strong Experience using Amex GBT INSIGHTS Reporting Tool.
- Knowledge of NEO an advantage.
- Travelport GDS Experience preferred.
- Experience working with a multi-national account preferred.
- Excellent PowerPoint, Excel, Word, & SharePoint skills.
- Ability to work under pressure and maintain flexibility.
- Good understanding of travel related data.
- Ability to analyze and assess raw data to draw meaningful conclusions.
- Interaction and communication with diverse working styles, ability to build and leverage strong working relationships.
- Strong Project Management and organizational skills.
- Ability to prioritize and manage competing demands to meet deadlines.
- Adaptation to change and new direction on short notice.
- Ability to identify issues or challenges requiring escalation.
- Ability to balance compliance with company initiatives.
- Ability to work under tight timelines and pressure of client driven deliverables/demands.
- Excellent written and verbal communication skills.
Location: United Kingdom
The #TeamGBT Experience:
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;
Dedicated Account Representative employer: Amex
At Amex GBT, we foster a vibrant and inclusive work culture where your contributions are valued and your career can flourish. With flexible benefits tailored to your needs, extensive learning opportunities, and a commitment to diversity, we empower our employees to thrive both personally and professionally in the dynamic travel industry. Join us in making a meaningful impact while enjoying unique travel perks and a supportive environment that champions your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Account Representative
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Amex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Amex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dedicated Account Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Amex:Your cover letter is your chance to shine! Tell us why you want to work at Amex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Amex!
How to prepare for a job interview at Amex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
