At a Glance
- Tasks: Lead client satisfaction and develop innovative solutions in the travel industry.
- Company: Join Amex GBT, a leader in travel with a collaborative culture.
- Benefits: Enjoy flexible benefits, travel perks, and access to 20,000+ courses for personal growth.
- Other info: Inclusive environment with opportunities for career advancement and personal development.
- Why this job: Make a real impact in the travel industry while working with a high-performing team.
- Qualifications: Experience in client management, strong communication skills, and a passion for problem-solving.
The predicted salary is between 52500 - 97500 £ per year.
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Regional Client General Manager is focused on client satisfaction, creating strategic initiatives and retention of the account. The Client Manager’s role is to identify innovative solutions, to have a strong understanding of the external market, and an in-depth knowledge of the travel industry. Working with a high performing team in a collaborative environment, the client manager will ensure that client initiatives and expectations are fully delivered.
What You'll Do:
- Possessing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients. Client Managers must be able to ‘get under the skin’ of the clients they work with and understand their individual needs, motivations, in order to develop truly customer focused solutions.
- Providing guidance to customers in the assessment of goals and strategies in order to optimize performance across their program.
- Identifying innovative solutions to enhance productivity & improve traveller/caller experience during service fulfilment.
- The Client Manager will establish partnerships with key business constituents (Global Business Consulting, Traveler Care, Product, Neo, SID, M&E and GCG Directors) in order to build a web of influence at key levels within the account.
- Executing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
- Leading the enhancement of the American Express Global Business Travel value proposition through consultation, technology road mapping and optimizing online servicing solutions.
- Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.
- Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically leverages MI, benchmarking, and technology as critical value drivers.
- Enhancing the American Express Global Business Travel value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.
What We're Looking For:
- Proven success and demonstrable positive results in a GMN account/client management, sales, consulting, or procurement experience.
- Proven success in selling products, services and solutions increasing client revenue and profitability.
- Demonstrated ability to implement and develop strategies, build action plans and set goals.
- Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
- Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
- Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, in order to successfully navigate through client organizations.
- A sophisticated range of communication and presentation skills.
- Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. Also to identify relevant insights and integrate them into the value proposition.
- Strong financial acumen required to leverage the key drivers of profitability.
- Strong business acumen required to communicate the Amex/Business Travel value proposition.
- Strong analytical mindset.
- Previous large market/multinational client experience preferred.
- Possess a strong understanding of the Global Business Travel marketplace.
- Working knowledge of Business Travel Service Delivery technology/tools and processes.
- Advanced software skills (MS Office) required.
Location: United Kingdom
The Canada national base salary range for this position is from £52,500.00 - £97,500.00. The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
The #TeamGBT Experience:
- Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
- And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!
Client General Manager - Health Sciences employer: Amex
At Amex GBT, we pride ourselves on fostering an inclusive and collaborative culture where every voice is valued, making it an exceptional place for professionals in the Health Sciences sector. With a strong focus on employee growth, we offer access to over 20,000 courses and flexible benefits tailored to your needs, ensuring you can thrive both personally and professionally. Our commitment to innovation and client satisfaction, combined with travel perks and a supportive work environment, makes us a standout employer in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client General Manager - Health Sciences
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Amex GBT on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client General Manager role. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by understanding the travel industry inside out. Research current trends, challenges, and innovations. This will help you speak confidently about how you can contribute to client satisfaction and strategic initiatives during your chat with the hiring team.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you identified innovative solutions or improved client relationships. Be ready to discuss these during interviews to demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Amex GBT family.
We think you need these skills to ace Client General Manager - Health Sciences
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client General Manager role. Highlight your experience in client management and how it aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven client satisfaction or implemented innovative solutions in previous roles. This helps us see the impact you've made.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for the travel industry and how you can contribute to our inclusive culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining our team at Amex GBT!
How to prepare for a job interview at Amex
✨Know Your Client Inside Out
Before the interview, dive deep into understanding Amex GBT's client base and their specific needs in the health sciences sector. Familiarise yourself with recent trends in the travel industry and how they impact client satisfaction. This will help you demonstrate your ability to 'get under the skin' of clients during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified innovative solutions in previous roles. Think about specific challenges you've faced and how you overcame them, especially in client management or sales. This will highlight your ability to implement strategies that enhance customer experience and drive results.
✨Master the Art of Communication
Since strong communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video recordings to refine your presentation style. Be ready to discuss how you can effectively communicate the Amex GBT value proposition to clients.
✨Demonstrate Financial Acumen
Brush up on your financial knowledge, particularly regarding profitability drivers in the travel industry. Be prepared to discuss how you can leverage data analysis to optimise performance and drive savings for clients. Showing that you understand the financial aspects will set you apart as a candidate.
