Business Conduct PMO Analyst

Work Location Options: Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

International Risk and Control sit within International Card Services (ICS) which comprises all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers; the organization is an integral part of the global growth strategy for American Express, offering differentiated products and services to drive growth and value through the delivery of innovative products tailored to the needs of our customers. The objective of the ICS Risk & Control teams is to enable safe, sound and sustainable business growth, and to support our International Legal Entities to deliver on their control and compliance obligations. The Business Conduct Teams purpose is to empower sustainable growth by embedding ethics, risk insights, and resilient controls into every decision so customers, colleagues, and shareholders trust we do business the right way.

How will you make an impact in this role?

• Support the design, implementation, and governance of the risk & control framework across international business units.
• Partner with stakeholders to ensure business growth strategies are aligned with risk appetite and regulatory requirements e.g. ICS Market Commercial, Marketing & Acquisition leads, Compliance, Legal, Colleague Labour Relations, Internal Audit, Data and Analytic teams.
• Provide PMO support across Business Conduct initiatives, including tracking milestones, preparing reports and facilitating decision-making forums for the LT.
• Act as a trusted advisor to help shape the Business Conduct roadmap and priorities, ensuring proactive identification of risk and controls.
• Bring structure and clarity to ambiguous situations, helping teams align around a shared vision in a fast-changing environment.
• Develop and maintain dashboards, risk registers, and reporting to track progress and highlight emerging risks and dependencies.
• Work collaboratively with cross-functional teams to drive a culture of strong risk management while supporting innovation and growth.
• Prepare high-quality presentations and briefing materials for senior leadership.
• Support the development of best practice methodologies for risk governance and project delivery within the Risk & Control Programme Management Office.

Minimum Qualifications

• Experience in risk and control, conduct risk, or PMO roles within a financial services or regulated environment.
• Experience across the ICS business (e.g. market, acquisition, commercial, marketing) is preferred.
• Demonstrated ability to create structure in ambiguous and evolving environments.
• Proven ability to support senior decision-making through data-driven insights and risk analysis.
• Proven track record of working effectively across cultures, adapting to different ways of working and communication style.
• Familiar with complex programmes which span across multiple markets.
• Strong proficiency in project management tools such as Excel, PowerPoint, SharePoint, Confluence.

Preferred Qualifications

• Creative and strategic thinker with the ability to connect the dots between business goals and risk considerations.
• Passionate about driving business growth, understanding how risk and control frameworks enable responsible expansion.
• Comfortable operating in white space able to create structure, processes, and a shared vision in complex or ambiguous environments.
• Strong influencer skills to engage and gain buy-in from senior stakeholders across international teams.
• Culturally adaptable, with the ability to flex communication style and approach to build relationships across different geographies and working styles.
• Analytical mindset with the ability to interpret complex data and present insights clearly.
• Holistic understanding of risk, conduct, and control frameworks in financial services or a highly regulated industry.
• Excellent organisational and project management skills, with the ability to prioritise and manage multiple initiatives.
• Strong communication skills, with the ability to create compelling presentations and reports for senior leadership.

What we offer

• Opportunity to play a key role in shaping the conduct risk strategy across international markets.
• Exposure to senior stakeholders and leadership team across international.
• A collaborative environment that encourages innovation and creative problem-solving.
• Career growth within a global organisation committed to responsible business growth.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries.
• Bonus incentives.
• Support for financial well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Generous paid parental leave policies (depending on your location).
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counselling support through our Healthy Minds program.
• Career development and training opportunities.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.