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- Tasks: Manage global client accounts and enhance service delivery for a top travel programme.
- Company: Join American Express GBT, a leader in business travel solutions.
- Benefits: Flexible benefits, travel perks, and access to 20,000+ learning courses.
- Why this job: Make a real impact by optimising client experiences and driving innovative solutions.
- Qualifications: Strong communication skills and financial acumen; experience in travel is a plus.
- Other info: Embrace a culture of inclusion and growth with excellent career opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Strategic Client Account Manager is a client facing, individual contributor focused on optimizing and enhancing services delivered to our multinational global client base. You will be managing multiple Global, EMEA clients and you will be responsible for short- and long-term business retention of these accounts. You will be tasked with ensuring a clear vision and strategy is defined and achieved to maximize customer satisfaction and deliver a best-in-class travel program. This is a virtual based role, requiring frequent travel to client offices and our offices in Farringdon, London.
What you'll do
- Implementing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing service performance through process and data analysis.
- Differentiating and reinforcing American Express GBT's value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and best practices to internal partners and leadership.
- Providing guidance to customers in the assessment of goals and strategies, in order to optimize service delivery performance across their program.
- Identifying innovative solutions to enhance productivity and improve traveler/caller experience during service fulfilment; leading/supporting client services strategies globally, by working with global markets to ensure appropriate standardization is in place to achieve and measure success of global and regional initiatives.
- Spearheading regular communication on progress against performance targets included in client's service level agreement, and partnering with service delivery leaders to ensure appropriate processes are in place to meet these targets.
- Supporting the enhancement of the American Express GBT's value proposition through consultation, technology road mapping, optimizing online servicing solutions.
- Leading business planning, quarterly and annual reviews, pricing strategies, ongoing P&L management, and business negotiations on rebids for portfolio accounts.
- Maximizing transaction revenue and delivering premium revenue growth by selling BAU products and services.
- Partnering with commercial and advisory services to support lead generation opportunities and transformational engagements.
- Measurement of performance based on (but not limited to) client retention, incremental revenues, client satisfaction & leadership competencies.
Requirements / Qualifications
- Demonstrate a balance between the customers' needs and profit protection and will scrutinize performance metrics for each customer, in order to pinpoint opportunities based on themes and patterns.
- Use their expertise in service delivery; the Client General Manager will work closely with functional business partners to close any gaps in quality or reporting accuracy.
- Skilled at managing and executing change, the Client General Manager will also be able to recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with service delivery leaders.
- As the primary business travel contact for such customers, the key areas of focus are driving results through client negotiations and positively influencing the key client decision makers through effective communication and strategic guidance.
- Ability to effectively communicate at Executive level; strong financial acumen - P&L ownership.
- Experience within a TMC or SaaS Travel focused environment would be advantageous but not essential.
Location: United Kingdom
The #TeamGBT Experience – Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Equal Opportunity
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Additional Disclosures
Click Here to access Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement: https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/
Notes
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box"; please apply anyway. You may be exactly the person we're looking for!
Client General Manager in London employer: Amex Gbt.
Contact Detail:
Amex Gbt. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client General Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the needs of the Client General Manager role. Highlight your ability to drive results and enhance client relationships – that's what they're looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Client General Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing client accounts and optimising services. We want to see how your skills align with our mission of enhancing customer satisfaction!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven results in previous roles. We love seeing quantifiable achievements that demonstrate your impact on client retention and satisfaction.
Communicate Clearly: Your written application should reflect your ability to communicate effectively, especially at an executive level. Keep it concise, professional, and engaging – we’re looking for clarity and confidence in your writing!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Amex Gbt.
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can enhance client relationships and drive satisfaction.
✨Showcase Your Strategic Thinking
Prepare to discuss specific examples of how you've implemented strategic account plans in the past. Highlight your ability to identify transformational opportunities and how you’ve optimised service delivery to exceed client expectations.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently, especially when discussing financial acumen and P&L management. Being able to communicate at an executive level is crucial for this role, so consider mock interviews to refine your delivery.
✨Demonstrate Adaptability
Be ready to talk about how you've managed change and addressed risks in previous roles. Share specific instances where you coordinated with teams to close gaps in service quality or reporting accuracy, showcasing your proactive approach.
