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- Tasks: Lead global teams to deliver exceptional service and drive customer satisfaction.
- Company: Join a leading manufacturer in high-quality scientific instrumentation.
- Benefits: Competitive salary, international travel opportunities, and professional development.
- Why this job: Make a real impact in a dynamic field service environment.
- Qualifications: Bachelor’s degree and 5+ years in customer support or service leadership.
- Other info: Opportunity for career growth in a respected global company.
The predicted salary is between 72000 - 108000 £ per year.
The Director of Global Field Service will lead EMTs worldwide field service organization. This role is responsible for developing and executing strategies within the local field service offices that deliver exceptional service, drive revenue and ensure customer satisfaction across all regions.
Responsibilities
- Lead and mentor teams across the global field service organisation, to ensure consistent, high-quality service worldwide.
- Manage escalations of potential field issues.
- Monitor CRM systems ensuring timely accurate recording of service cases and reports.
- Establish and monitor KPIs for response times, resolution rates and other key service metrics.
- Coordinate efforts with the factory to ensure timely turnaround of repairs and orders.
- Drive continuous improvement initiatives, including process optimization and technology adoption.
- Develop programs to enhance customer engagement and loyalty.
- Coordinate global support efforts to ensure seamless communication and knowledge sharing across regions.
- Create monthly revenue forecasts with a targeted accuracy of 95%.
- Partner with Sales teams to identify opportunities and ensure alignment with customer needs.
Qualifications
- Bachelor’s degree in Engineering, Business, or related field; advanced degree preferred.
- 5+ years of experience in customer support or service leadership roles, preferably in high-tech or scientific instrumentation industries.
- Proven track record of managing teams and delivering exceptional customer experiences.
- Strong analytical, organizational, and communication skills.
- Ability to travel internationally as needed.
Preferred Skills
- Experience with Salesforce CRM and support management systems.
- Familiarity with electron microscopy or scientific instrumentation.
- Experience with ERP systems and inventory management systems.
- Multilingual capabilities are a plus but not a requirement.
Electron Microscopy Technologies (EMT) is the world's leading manufacturer of high-quality instrumentation and software for imaging and analysis in TEM and SEM applications. The Gatan and EDAX names are recognized and respected throughout the worldwide scientific community and have been synonymous with high-quality products and the industry's leading technology.
Global Field Service Director in Leicester employer: AMETEK
Contact Detail:
AMETEK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Field Service Director in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in customer support and service leadership. Show them you’re the perfect fit for their global field service team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them why you’re the best candidate for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Global Field Service Director in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Global Field Service Director role. Highlight your leadership experience and any relevant achievements in customer support or service management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at EMT. Be specific about your experience in high-tech or scientific instrumentation.
Showcase Your Analytical Skills: Since this role involves monitoring KPIs and driving continuous improvement, make sure to mention any relevant analytical skills or tools you've used in previous roles. We love seeing how you’ve made data-driven decisions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at AMETEK
✨Know Your Stuff
Make sure you understand the ins and outs of the field service industry, especially in high-tech or scientific instrumentation. Brush up on your knowledge of electron microscopy and be ready to discuss how your experience aligns with the role.
✨Showcase Leadership Skills
As a Global Field Service Director, you'll need to lead and mentor teams. Prepare examples of how you've successfully managed teams in the past, focusing on how you drove exceptional customer experiences and handled escalations.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to field service. Be ready to discuss how you've used data to improve service metrics like response times and resolution rates in your previous roles.
✨Engage with Customer Focus
Demonstrate your understanding of customer engagement strategies. Think of specific programmes you've developed or contributed to that enhanced customer loyalty and satisfaction, and be prepared to share these during the interview.
