At a Glance
- Tasks: Install, calibrate, and maintain precision measurement equipment while providing top-notch customer support.
- Company: Join Taylor Hobson, a global leader in ultra-precision metrology with a supportive culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a fun working environment with great perks.
- Other info: Be part of a dynamic team with excellent career progression and opportunities for personal development.
- Why this job: Make a real impact in cutting-edge technology while travelling and solving technical challenges.
- Qualifications: Degree in Engineering or equivalent experience, plus 3+ years in a similar role.
The predicted salary is between 35000 - 45000 £ per year.
The UK Field Service Engineer is responsible for installing, calibrating, maintaining, and repairing precision measurement equipment at customer sites. This role ensures that instrumentation and metrology systems operate to specification, supporting customers in achieving compliance, accuracy, and process efficiency. The ideal candidate has strong technical knowledge, excellent customer-facing skills, and the ability to work independently in the field and is willing to travel outside of the UK.
Key Responsibilities
- Deliver the highest level of service and technical support to UK and global customers, ensuring a consistently exceptional customer experience.
- Install, calibrate, and perform troubleshooting on current production instruments at customer sites.
- Diagnose and resolve instrument issues efficiently, using a methodical and resourceful approach.
- Utilisation of CRM for all Service business and activity, installs, repairs, AMECARE contracts, including customer feedback capture and maintenance of asset database.
- Ensure all customer equipment operates at or above factory specifications, maintaining optimal performance and reliability.
- Maintain outstanding customer satisfaction through professional communication, technical excellence, and proactive support.
- Willing to travel for a minimum of 2 weeks outside the UK.
- Support UK/Global Taylor Hobson offices via the Taylor Hobson Helpdesk.
Requirements for Consideration
- Must hold a degree in Electronic or Mechanical Engineering or possess equivalent technical experience within metrology or a related service field role.
- Required 3+ years of experience in a similar Industry.
- Experience with Measuring Instruments/Machine Tools is preferred.
- Strong Technical acumen.
- Good communication skills and presentation skills.
- Hold a full UK driving licence.
What Taylor Hobson offers you:
- A fun, relaxed and supportive working environment.
- 1pm Friday finish.
- Competitive salary and 25 days holiday including Christmas.
- Fantastic and supportive onboarding to ensure joiners are well integrated and comfortable at Taylor Hobson.
- Generous matched pension scheme.
- Life assurance.
- Option to join private health plan.
- Enhanced maternity pay.
- We are invested in developing your skills and will promote and encourage progression through the business.
- Mentoring and guidance for accreditation.
- Opportunity to get involved with charity and fundraising, which we are passionate about.
- Company Vehicle.
- Sports and Social Club – fun events and activities throughout the year including Christmas party.
- Perkbox – our rewards app offering discounts from a multitude of retailers, a GP service and a 24-hour Employee Assistance Program to ensure the health and wellbeing of our employees.
- On-site mental health first aiders.
- Employee referral scheme of £1000.
- Cycle to work scheme.
- An inclusive workforce.
- Free onsite parking, electric charging points and easy access to the city centre.
Business Unit
Established in 1886, Taylor Hobson is the world leader in surface and form metrology and developed the first Roundness and Surface Finish measuring instruments. We provide contact and non-contact measurement solutions for the most demanding applications on a global basis, with a worldwide infrastructure to support our clients; we are a truly global ultra-precision metrology company. We are pioneers, continually developing our products to meet the ever-increasing demands of next generation technologies, particularly in Optics, Bearings, Space, Defence, Aerospace, Automotive, Medical and Renewable Energy technologies. Taylor Hobson's world leading brands include: Talyrond®, Form Talysurf® PGI, Form Talysurf® i-Series, Surtronic®, LUPHOScan, Formalysurf® PGI Optics, Talyvel®, Autocollimators, Micro-Alignment Telescope and AMECare. Taylor Hobson is part of the Ultra Precision Technologies Division of AMETEK, Inc. which is a leading global manufacturer of electronic instruments and electromechanical devices.
Field Service Engineer employer: AMETEK
AMETEK is an excellent employer that fosters a culture of innovation and collaboration, particularly in our new Towcester facility. We offer competitive benefits, a commitment to employee growth through continuous training, and the opportunity to work on impactful projects that drive quality improvements across our operations. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Taylor Hobson's products and values so you can speak confidently about how you fit into their mission during interviews. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your technical skills and customer service scenarios. Since you'll be troubleshooting and installing equipment, being able to demonstrate your problem-solving abilities in real-time can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Taylor Hobson.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Show Off Your Technical Skills:Make sure to highlight your technical knowledge in your application. We want to see how your experience with precision measurement equipment and metrology aligns with what we do at Taylor Hobson.
Customer Service is Key:Since this role involves a lot of customer interaction, don’t forget to showcase your excellent communication skills. Share examples of how you've delivered exceptional service in the past – it’ll make you stand out!
Tailor Your Application:Take a moment to tailor your CV and cover letter to the job description. We love seeing candidates who take the time to connect their experiences directly to the responsibilities listed in the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at AMETEK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to precision measurement equipment. Be prepared to discuss specific instruments and troubleshooting techniques, as this will show your expertise and confidence in the field.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, think of examples where you've delivered exceptional service. Prepare to share stories that highlight your communication skills and how you’ve resolved customer issues effectively.
✨Demonstrate Your Problem-Solving Ability
Be ready to tackle hypothetical scenarios during the interview. Think about how you would approach diagnosing and resolving instrument issues. A methodical and resourceful approach will impress your interviewers.
✨Prepare for Travel Questions
As the job requires travel outside the UK, be ready to discuss your flexibility and willingness to travel. Highlight any previous experiences where you’ve successfully managed travel commitments while maintaining work quality.
